What are the responsibilities and job description for the Contact Center Engineer II position at Randstad Digital Americas?
Job Summary:
General
job type: Contract
salary: $80 - 90 per hour
work hours: 8am to 5pm
education: No Degree Required
Responsibilities:
General
General
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
General
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
- Responsible for design, staging, configuration, implementation and support of IVR/ACD scripts
- Serves as resident expert for Genesys CloudCX capabilities and changes by evaluating/validating work requests, documenting requirements and laying out design artifacts for implementation
- Provides day-to-day support, proactive maintenance and performs independent complex IVR system troubleshooting and perform root-cause analysis
- Perform unit and quality assurance testing
- Support customer acceptance testing activities and troubleshoot/correct any issues
- Have a comprehensive telephony background and thorough understanding of WebRTC, SIP, VoIP, & QoS
- Experience administrating and supporting PureCloud (Genesys Cloud)
- Proven track record of developing and delivering architect flows, Scripts and IVR/ACD Attendant scripts
- Experience with contact center technologies (e.g., ACD, dialer, call recordings, WFM etc.)
- Understanding of business processes and how they relate to customer experience technology
- Strong architecture & systems planning skills
- Well versed with omni-channel technologies
- Extensive knowledge of infrastructure planning and operations, design and deployment, as well as system life cycle management
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
- REST WEB Services
- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
- REST WEB Services
- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
job type: Contract
salary: $80 - 90 per hour
work hours: 8am to 5pm
education: No Degree Required
Responsibilities:
General
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
- REST WEB Services
- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
- REST WEB Services
- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
General
- Strong verbal/written communication & facilitation skills. Must be able to help business counterparts in finding optimal solutions and to communicate clearly with peers
- Ability to take a requirement document, work through any ambiguity and follow through to implementation
- Strong analytical and problem-solving abilities
- Ability to understand complex architectures and be comfortable working with multiple teams
- Strong work ethic and a team player
- Enthusiasm toward technology, willingness to learn
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
- REST WEB Services
- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
- Genesys Cloud certified
- Expertise in CloudCX API's
- Expertise in Architect flows
- WebRTC troubleshooting experience
- Development skills/certifications
- typescript/go/javascript/python
- Backend experience with Node.js, Python, Java, or similar server-side platforms
- Comfort with Docker and infrastructure-as-code tools (Terraform, CloudFormation, etc.)
- Experience with React or another modern frontend framework
- Familiarity with CI/CD pipelines (GitHub Actions, AWS, Jenkins, etc.)
- REST WEB Services
- PureCloud API's
- SQL and Data analytics
- Web-services, 3rd party APIs
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
Salary : $80 - $90