Box Office Supervisor (53311)

Box Office Supervisor

FLSA Classification

Part-time, Non-exempt

Job Description 

Summary/objective

The Box Office Supervisor will manage all front-of-house operations for ticketed Performing Arts and Endstation Theatre Company events.
 

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Must effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates Randolph College’s mission and core values in a positive manner.

• Set up event (on ticketing platform) for each Performing Arts & Endstation production
• Prepare lobby signs as needed
• Get publicity posters printed and delivered to students for distribution
• Keep an updated mailing list of patrons
• Coordinate box office work study students and volunteer ushers
• Be present and operate the lobby/front-of-house during each performance
• Create programs with information provided by production director
• Monitor box office voice mail for patron needs
• Return patron calls
• Prepare and monitor comp ticket list for cast and crew
• Transport box office equipment securely to location for each performance
• Manage cash proceeds and deposits
• Complete performance report for each performance (attendance, total revenue, etc…)

Competencies

• Excellent communication skills including effective verbal and written abilities
• Strong organizational and leadership skills
• Ability to work effectively in inclusive spaces (students, staff, faculty, and coaches)
• Ability to positively influence public relations between the Performing Arts Department, the campus, and the community
• Computer and database skills required

Supervisory responsibilities

Student Work Study Box Office Employees

Work environment

Position works in both an office and in performance spaces

Physical demands

Requires standing/walking/sitting for extended periods. May occasionally lift 10/15 lbs.

Travel required

May travel infrequently on College business.

Required education and experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Required education and experience

• Previous box office and/or customer service experience

Preferred education and experience

• Experience working in a performing arts environment

Additional eligibility requirements

None.

Work authorization/security clearance requirements

Must be authorized to work in the United States. Pre-employment criminal background checks.

Affirmative Action/EEO statement

Randolph College is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, gender, sexual orientation, sex (including pregnancy), gender identity, gender expression, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, political beliefs, or any other classification protected by applicable law. This policy applies to all terms and conditions of employment, including but not limited to hiring, promotion, termination, placement, transfer, layoff, recall, compensation, and training. 

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.