Client Success Representative

Company Overview

Our Mission is to build relationships with and support our community in their needs for financing reliable transportation and building credit. We specialize in assisting individuals who face challenges in obtaining traditional financing due to a lack of credit or a compromised credit history, offering them an opportunity to establish or rebuild their credit through our program. Our aim is to cultivate a close relationship with each customer, ensuring their success and keeping them in a safe and dependable vehicle while guiding them toward a positive future.

Grounded in our core values, we stay true to our mission by upholding principles of discipline, transparency, accountability, teamwork, customer focus, and results orientation. As a locally owned, family-oriented organization, we are dedicated to maximizing growth potential and success. We invite individuals to join our team who share these goals and are ready to embark on a career with a focus on community support and shared success.

Full-time

Monday-Friday 9-6pm with rotating Saturdays

Summary

We are seeking a motivated CSR/Sales Representative to join our dynamic team at Randash Auto in Billings, MT. In this role, you will play a vital part in helping customers navigate their vehicle purchasing journey while ensuring they receive the financing they deserve. Your contributions will directly impact our mission of serving the Montana community.

Responsibilities

• Build meaningful relationships with customers and assist them in understanding how our program can meet their needs.
• Review customer budgets and credit information to help them select the best vehicle.
• Explain contracts, ensure all necessary signatures are obtained, and provide ongoing support for customer satisfaction.
• Make 50-100 contact attempts per day through phone, email, and text to ensure an active sales pipeline.
• Respond quickly to new leads by phone, text, or email.
• Schedule and confirm appointments with customers.
• Present all sales documents clearly, ensuring compliance with state and federal regulations.
• Complete the full sales process, from paperwork to delivery, ensuring a smooth experience for the customer.
• Contribute to the Sales Department’s success by assisting with other projects as needed.
• Maintain a professional image of the company through effective communication and high standards of customer service.
• Maintain accurate notes and communication history in the CRM
• Track customer progress through each step of the process

Competencies:

• Proficient in computer skills, including Microsoft Office and Excel.
• Exceptional customer service skills, with a focus on building long-term relationships.
• Strong organizational skills, attention to detail, and adherence to company procedures.
• Effective verbal and written communication skills.
• Ability to thrive in a collaborative team environment and meet individual goals.
• Strong track record of setting and achieving sales goals.
• Excellent phone skills and customer interaction abilities.

Requirements

• High school diploma or equivalent; additional automotive or service management training is a plus.
• Outstanding customer service and communication skills, with the ability to engage with diverse customers.
• Excellent organizational and detail-oriented skills for managing documentation.
• Comfortable with fast-paced environments and able to meet deadlines.
• Valid driver's license and a clean driving record.

If you're ready to make a difference in people's lives by helping them find reliable vehicles, we invite you to apply today and become part of our Credit Superheroes team at Randash Auto!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person

Salary : $18 - $22