What are the responsibilities and job description for the Customer Service Respresentative position at RANDAL WOOD DISPLAYS INC?
Description
About Us
Randal Retail Group, established in 1981, is a third-generation family-owned business operated out of Batavia, IL. Randal manufacturers and installs custom store fixtures, signage, and graphics. Our team designs and manufactures custom millwork, seating, and tables – nationally and internationally. Randal Retail works with a number of retail, foodservice, health & fitness and franchise operations.
About the role
Join a fast-paced office environment servicing clients daily while working alongside internal teams like purchasing, production and sales to fulfill customer needs.
Core Responsibilities
· Respond to customer phone calls and emails in a timely fashion
· Answer customer questions and solve problems regarding orders
· Write up and process orders in MRP system
· Organize multiple customer requests simultaneously
· Work with purchasing to ensure proper inventory levels are maintained
· Work with manufacturing to ensure quality and timely delivery of products
· Obtain freight quotes
· Additional admin support as needed
Benefits
· Health insurance
· Company matched IRA plan
· Up to 4 weeks paid vacation
· Paid holidays
· Summer hours
· Company sponsored group outings
Requirements
Qualifications
· 3 years customer service in manufacturing industry required
· Bachelor degree preferred
· Advanced Microsoft Office knowledge, excel specifically
· Prior MRP experience a plus
· Ability to read and understand blueprints is preferred
· Highly organized with multi-taskings skills is required