The Professional Services Administrator I is responsible for the intake, evaluation and preparation of all Service engagements. This includes but is not limited to: Custom/Dedicated Training, Software Development, Support, Implementation and Consulting Services. Additionally, this entails acting as the liaison between the Sales Account Manager, the Project Manager, Resource Management, all Services Personnel, and Finance. The position requires excellent organizational skills, attention to detail, problem solving skills, ability to juggle multiple priorities between departments, and a sense of urgency to meet customer and company demands.

Major Responsibilities/Activities

• Validate and invoice support contracts
• Validate and Approve new Orders as submitted by Sales (includes Credit Checks & Documentation requirements)
• Assisting Project Managers with PSA (includes Q&A and Project set-up)
• Assisting Services employees with PSA (Q&A)

Education Requirements

• High School Diploma or equivalent
• 3 years of administrative and invoicing experience

Experience/Skill Requirements

• Knowledge of Microsoft Office, Salesforce, and Mission Control software
• Must be self-motivated and reliable
• Excellent organizational and time management skills
• Excellent communication skills
• Attention to detail and efficient
• Ability to effectively multi-task
• Able to work overtime as needed for month-end processing or periodic volume spikes in business

Compensation

$25.00-$30.00hr

Additional Information
What can you expect?

• Comprehensive onboarding program and on-going training that prepares you for success.
• Approachable leadership team who truly cares about you and your customers.
• Opportunities for growth and development with opportunities to move up or horizontally within in the organization.
• You will be surrounded by armies of people that you can leverage from a strong technical team including pre and post sales engineers, marketing, and a technical support team second to none.

Hybrid/Remote Work

• Ability to maintain appropriate productivity and performance.
• Have a work environment that is free from distractions and has a reliable internet connection.
• Ability to dedicate their full attention to their job duties and be available via Teams and/or phone during work hours.
• Required to attend all mandatory meetings and/or events and be responsive to any communication from colleagues, customers, and management

Travel

• 25% annually

Benefits

• Health, Dental, and Vision
• Healthcare Spending Account (HCSA)
• Short- and Long-Term Disability
• Employer Provided: Life & Dependent Life Insurance and AD&D Insurance
• Voluntary Benefits: Personal Life and Personal Critical Illness Insurance
• Registered Retirement Savings Plan (RRSP) with company match
• Wellness Programs
• Paid Holidays
• Vacation and Sick Leave
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Visit us at http://www.rand.com for more information.

We celebrate employment equity and diversity! We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.
We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.
We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in Canada for any employer without company sponsorship.