Client Services Associate

Client Service Associate — RIA Operations

Location: Sarasota, FL — full-time, in-office (local candidates only)  |  Schedule: Monday–Friday, 9:00 AM–5:00 PM  |  Compensation: $50,000–$65,000, based on experience

RanchCap, a growing registered investment advisor (RIA) in Sarasota, FL, is hiring a Client Service Associate for our in-office operations team. This is a hands-on role for someone with a few years of experience in RIA operations, wealth management, or client service who wants real ownership from day one — working directly with our advisors on the paperwork, transfers, and account maintenance that keep client relationships running smoothly, while helping us modernize how we work.

As a growing firm, RanchCap offers genuine room to grow. Your path forward will take shape based on your interests, strengths, and where the firm needs you most as we scale.

•     Competitive base salary ($50,000–$65,000, based on experience)

•     Quarterly profit-sharing bonus based on firm performance.

•     SIMPLE IRA with company match.

•     Revenue sharing on new business you personally refer to the firm.

Client Service & Operations

• Serve as a primary point of contact for client inquiries, providing prompt, accurate, and friendly service.

•     Onboarding & Account Paperwork: Prepare, process, and track account paperwork — including new account opening, account maintenance, beneficiary updates, and transfer forms — using e-signature tools for accurate, efficient execution.

•     Asset Transfers: Coordinate and track the transfer of assets (ACATs and non-ACATs) between custodians, proactively flagging and resolving processing errors or rejections before they become bottlenecks.

•     Money Movement: Coordinate and process funds transfers — including wires, ACH links, and internal journal entries — between custodians, banks, and client accounts, following strict security protocols.

•     Data Integrity: Maintain accurate, up-to-date client records in the CRM and portfolio management systems, serving as the gatekeeper for data accuracy across our systems.

Document Infrastructure & Workflow Technology

•     Document Control: Organize and manage secure digital client vaults (e.g., ShareFile), ensuring files are structured logically and easy to retrieve.

•     Move internal tasks through digital workflows, leaving clear status updates so the entire advisory team stays aligned.

•     Identify opportunities to streamline recurring operational tasks and client service workflows.

•     Help evaluate and implement software tools and AI-driven solutions to improve efficiency, accuracy, and client experience; document processes and help build repeatable workflows as the team grows.

To do well in this role, you’ll need:

•     Local & In-Office: Based in or near Sarasota, FL and able to work in-office full-time.

•     Experience: A few years of experience in RIA operations, wealth management, or client service is preferred; we will also consider highly capable entry-level candidates with strong internship or related experience.

•     Excel & Technical Skills: Advanced Excel skills (e.g., formulas, pivot tables, VLOOKUP/XLOOKUP) required, along with strong general proficiency with Microsoft Office.

•     Comfortable with technology and genuinely interested in using software and AI tools to improve how work gets done; experience with CRMs, databases, or portfolio/project management software is a plus.

•     Attention to Detail: You naturally catch small errors that others miss and double-check your work before it moves forward.

•     Highly organized and disciplined with a busy task queue — comfortable managing multiple priorities and deadlines while leaving a clear digital audit trail.

•     A proactive problem solver who follows up on pending items and drives tasks to completion rather than waiting on a bottleneck.

•     Strong written and verbal communication skills, with a client-first, professional demeanor.

•     Self-motivated, ambitious, and eager to learn — comfortable asking questions and taking on new responsibilities.

•     A team player who thrives in a small, collaborative firm environment.

•     A degree or background in business, finance, information systems, or a related field is a plus, but not required if you possess the core capabilities above.

•     Series 65 or other IAR (Investment Adviser Representative) licensing.

•     Familiarity with custodial platforms (e.g., Schwab, Fidelity, Pershing), CRM systems (e.g., Advyzon, Salesforce), or portfolio management software.

•     Exposure to compliance processes at an RIA or broker-dealer.

RanchCap is a growing firm, and this role is designed to grow with the right person. Rather than a single fixed career track, your opportunities will expand as the firm does — into deeper operations responsibility, client-facing advisory work, or other paths that fit your interests and our needs. We invest in people who show initiative, and we grow the role along with them.

• Interested candidates should submit a resume and brief cover note to clientservice@ranchcap.com describing their interest in RIA operations and client service.