Store Manager

Position: Store Manager

Department: Retail

Reports To: Retail General Manager

FLSA Status: Exempt

Worker Category: Full-time

Supervisory Role: Yes

Position Summary: The Store Manager brightens every moment through excellent customer service and the management and leadership of all store personnel. The position is responsible for all store operations. Duties include interviewing, selecting, training, and directing the employees, along with management responsibilities, including purchasing, inventory, budgeting, accounting, and banking. The Store Manager is on call and must have a working telephone.

Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Provide outstanding customer service by greeting and assisting customers, and responding to customer inquiries and complaints

• Hire, train, and evaluate store personnel, promoting or terminating workers when appropriate

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers

• Schedule store personnel, review time cards weekly, edit as needed

• Responsible for managing store’s labor budgets

• Enforce safety, health, and security rules

• Follow all company policies and abide by all government standards, including Department of Health, Department of Labor, and other applicable agencies

• Responsible for accuracy and integrity of inventory, maintain inventory, restock as needed, and reorder when inventory drops to specified level

• Determines what is needed for merchandise, supplies, equipment, and places weekly orders.

• Maintain cleanliness and image of the store

• Responsible for merchandising the store according to company guidelines

• Responsible for timely execution of marketing promotions and price changes; plan and coordinate advertising campaigns and sales promotions; prepare merchandise displays and advertising copy

• Responsible for scanning in orders/vendors and building relationships with the vendors

• Examines merchandise to ensure it is appropriate for resale, correctly priced and displayed, and that it functions as advertised

• Responsible for daily bank deposits, ordering and picking up change orders and ATM funds, loading safe, ATM, etc.

• Responsible for maintaining fuel pricing compliance standards to ensure competitive street pricing. Duties include changing fuel price sign and the registers.

• Review inventory and sales records to prepare reports for management and the accounting department

• Implement company methods and procedures to increase sales, expand markets, and promote business

• Perform work activities of subordinates (Team Member, etc) such as cleaning and organizing shelves and displays and selling merchandise as needed

• Perform other related duties as assigned

Department Expectations:

• Acts as a role model within and outside of the department

• Demonstrate and model strong interpersonal skills to handle sensitive and confidential situations

• Maintains a positive and respective attitude

• Adheres to company policies and procedures

• Excellent organizational skills and initiative to improve processes

• Detailed oriented

• Demonstrates patience with users and the ability to assist and train inexperienced users

• Communicates regularly with director about issues

• Demonstrates flexible and efficient time management and ability to work independently and prioritize work

• Demonstrates working convenience store knowledge and skills

Skills & Abilities:

Physical Demands

The employee must regularly lift and/or move up to 50 pounds. The employee must regularly be able to stand for up to 8 hour shifts, while bending, kneeling, stooping, and reaching.