What are the responsibilities and job description for the Dispatcher and Customer Service Representative position at Ramco Protective?
Company Overview
Ramco Protective is a leading provider in the security industry, specializing in access control guard services. Our commitment to dependability and reliability drives us to hire and train the most qualified candidates, ensuring exceptional service for our clients and a supportive environment for our employees.
Ramco Protective is seeking a professional, customer-focused Dispatcher / Access Control Call Center Specialist to join our growing Operations Center. This position is ideal for someone who excels in customer service, enjoys working in a fast-paced environment, and can remain calm and professional while handling multiple tasks.
As the first point of contact for residents, guests, vendors, and community staff, you will play a critical role in providing exceptional service while ensuring access control procedures are followed accurately and efficiently.
Primary Responsibilities
- Answer incoming calls from residents, guests, vendors, and security personnel.
- Process visitor access requests for residential communities.
- Monitor access control systems and verify visitor information.
- Dispatch security officers when needed.
- Maintain accurate records and logs of all calls and activities.
- Provide outstanding customer service with every interaction.
- Respond professionally to high-volume calls while maintaining accuracy.
- Communicate effectively with on-site security personnel.
- Follow established company policies and access control procedures.
- Resolve customer concerns in a courteous, patient, and professional manner.
- Work collaboratively with the Operations and Security teams to ensure smooth daily operations.
Qualifications
- Excellent customer service and communication skills.
- Friendly, professional, and dependable.
- Strong multitasking and organizational abilities.
- Ability to remain calm under pressure and make sound decisions.
- Computer proficiency with the ability to learn new software quickly.
- Strong attention to detail and accuracy.
- Ability to type efficiently while speaking with callers.
- Reliable attendance and punctuality are essential.
- Previous dispatch, call center, customer service, security, or access control experience is preferred but not required.
- High school diploma or equivalent.
What We're Looking For
We are looking for someone who genuinely enjoys helping people and understands that exceptional customer service is just as important as security. The ideal candidate is positive, dependable, professional, and takes pride in providing an outstanding experience for every caller. If you thrive in a fast-paced environment and enjoy solving problems while assisting others, we'd love to hear from you.
Why Join Ramco Protective?
- Competitive pay
- Full-time, stable employment
- Opportunities for advancement
- Comprehensive training provided
- Health Insurance
- 401k
- Growing company with opportunities for career development
If you are passionate about customer service, possess excellent communication skills, and want to be part of a team dedicated to protecting communities while delivering exceptional service, we encourage you to apply today.
Ramco Protective is an Equal Opportunity Employer.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $18