What are the responsibilities and job description for the Student Services Specialist (PSS4) position at Ramapo College of New Jersey?
About Ramapo College of New Jersey
Ramapo College of New Jersey is the state’s premier public liberal arts college, where students build the confidence, skills, and perspective to thrive in a changing world. Located on a breathtaking 300-acre campus in the foothills of the Ramapo Mountains and just a short trip from New York City, Ramapo blends the best of both worlds: natural beauty, state-of-the-art facilities, and access to one of the world’s most dynamic job markets.
With approximately 6,000 students, Ramapo offers a personalized, student-centered experience defined by a 16:1 student–faculty ratio, small classes, and faculty who mentor, challenge, and inspire. Students can explore over 40 undergraduate majors and a growing portfolio of graduate programs in fields such as Business Administration, Data Science, Nursing, Educational Leadership, Social Work, Special Education, and the Doctor of Nursing Practice. Across every discipline, Ramapo emphasizes hands-on learning through internships, co-ops, study abroad, faculty research, service projects, and real-world experiences that prepare students for meaningful careers.
Our campus is home to cutting-edge academic spaces, including the Anisfield School of Business, the Adler Center for Nursing Excellence, the Sharp Sustainability Education Center, the Berrie Center for Performing and Visual Arts, the Les Paul Music Studio, and the Peter P. Mercer Learning Commons. Ramapo’s award-winning residence halls are consistently ranked among the best in New Jersey.
Nationally recognized for excellence and value, Ramapo is ranked #1 among New Jersey public colleges by College Choice, named a Best Regional University North by U.S. News & World Report, and celebrated by Kiplinger’s, Money Magazine, Colleges of Distinction, and Victory Media’s Military Friendly rankings.
At Ramapo, students don’t just earn degrees; they discover their strengths, explore new possibilities, and build the foundation for bold futures.
Working at Ramapo
Ramapo College of New Jersey has been recognized as a “Great College to Work For,” where our employees are at the heart of everything we do. We foster an equitable and fair workplace where ideas are welcomed, contributions are valued, and individuals are encouraged to grow both professionally and personally. Employees benefit from meaningful work, opportunities for development, and the chance to make a lasting impact on students’ lives every day.
At Ramapo College, we believe excellence is achieved through teamwork, respect, accountability, innovation, and a shared commitment to learning. Our all-hands-on deck culture requires leadership at all levels to ensure we achieve our mission, implement our goals, and invest in our future one student at a time. We are proud to offer a supportive environment that values well-being and continuous improvement. We believe in being bold, being kind, and being good teammates, making Ramapo not just a place to work, but a great place to belong.
Ramapo College offers outstanding benefits through the New Jersey State Benefits system, generous PTO, professional development opportunities, wellness programs, tuition discounts for employees and their dependents, and much more.
CWA - P18 - Steps 1-3
$56,253.35-$61,382.05
(effective July 12, 2026 the above range will be increased due to a cost-of-living adjustment)
Internal Applicant's salary will be based on Union Negotiated calculations
Position Type/Expected Hours of Work:
JOB SUMMARY
Under the coordination of the Assistant Director, the position provides the highest quality of customer service to students, parents, and all other members of the College Community while performing basic professional functions using established policies, procedures, precedents, and guidelines. Must be able to communicate financial information in a professional and courteous manner, and to help students and parents to understand their financial responsibility to the College.
EXAMPLE OF DUTIES
RESPONSIBILITIES
- Supports the Cashiering Department in the processing of charges and payments, refunds, deposits, internal installment payment plans, third-party payments, EFT’s, and miscellaneous receipts
- Answers cashiering department phones, removes voice messages and returns calls, opens individual and Office of Student Account emails and responds
- Reconciles daily receipts in Banner Student Accounts Receivable and prepares daily bank deposits
- Processes and reconciles miscellaneous receipts from departments within the College
- Imports and reconciles daily student electronic payments (ACH and credit card) from TouchNet
- Receipts student payments and posts charges and payments to student accounts
- Prepares, audits, and coordinates the student refund process
- Assists in generating and monitoring of IRS Form 1042-S
- Assists in the administration of the student/parent Ramapo Tuition Payment Plan (RTPP)
- Assists with the collection of current and past due accounts
- Closes and verifies daily cashiering transactions
- Performs other duties as assigned
Ramapo College is an Affirmative Action/Equal Employment Opportunity Employer. Ramapo has a long history of advocating, advising, and supporting diversity, equity, and inclusiveness. Examples can be found in its mission statement, strategic plans, degree and course offerings, community outreach programs, and other diversity programs. Ramapo’s commitment to diversity and inclusion is infused across all facets of the College; where the environment is welcoming, dedicated to social justice, respectful of freedom of expression, focused on educating and having an ongoing conversation regarding cultural competence and the benefits and importance of diversity.
Benefits:
Vacation & Paid Time OffSalary : $56,253 - $61,382