What are the responsibilities and job description for the Hotel Night Auditor position at Ramada?
Full job description
Overview
The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during overnight hours. This position is responsible for managing front desk operations, performing night audits, and providing exceptional guest service. The ideal candidate will possess strong customer service skills and a keen attention to detail, ensuring that all financial transactions are accurately recorded and reconciled.
Duties
- Conduct nightly audits of all financial transactions to ensure accuracy and compliance with hotel policies.
- Manage front desk operations, including check-ins, check-outs, and guest inquiries.
- Provide excellent guest relations by addressing concerns and resolving issues promptly.
- Maintain accurate records of room availability and reservations.
- Handle phone systems efficiently, responding to calls with professionalism and courtesy.
- Prepare daily reports for management review, highlighting occupancy rates and revenue generated.
- Ensure the security of the hotel premises during overnight hours by monitoring access points and conducting regular checks.
- Assist guests with any requests or needs that arise during their stay, fostering a welcoming environment.
Skills
- Experience in hotel management or hospitality management is preferred.
- Strong customer service skills with a focus on guest relations.
- Proficient in using phone systems with excellent phone etiquette.
- Familiarity with front desk operations and night audit processes is highly desirable.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Attention to detail and strong organizational skills to manage multiple tasks effectively.
- Ability to work independently during overnight shifts while maintaining a high level of professionalism.
This position is essential for maintaining the quality of service that guests expect from our establishment while ensuring accurate financial reporting overnight.
Job Type: Full-time
Pay: $14.50 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
Job Types: Full-time, Part-time
Pay: $14.50 - $16.00 per hour
Expected hours: 14.50 – 16.00 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
- Overnight shift
Work Location: In person
Salary : $15 - $16
