What are the responsibilities and job description for the Night Auditor/Front Desk Agent position at Ramada Inn Grayling?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team in delivering exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is comfortable and enjoyable. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests warmly upon arrival and provide a seamless check-in experience.
- Manage reservations and handle guest inquiries regarding accommodations, services, and local attractions.
- Maintain accurate records of guest information and room availability.
- Process payments and manage billing inquiries with attention to detail.
- Assist with night audit procedures as required, ensuring all financial transactions are accurately recorded.
- Respond promptly to guest requests and resolve any issues or complaints with professionalism.
- Utilize multi-line phone systems effectively to manage incoming calls and provide information to guests.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for new arrivals.
- Uphold high standards of phone etiquette while communicating with guests over the phone.
Experience
- Previous experience in hotel management or front desk operations is preferred.
- Strong background in customer service within the hospitality industry, showcasing excellent guest relations skills.
- Familiarity with night audit processes is a plus, contributing to efficient end-of-day operations.
- Demonstrated ability to work well under pressure while maintaining a positive attitude.
- Knowledge of resort environments is beneficial for providing tailored guest services. Join us as we strive to create memorable experiences for our guests through exceptional service and hospitality!
Job Types: Full-time, Part-time
Pay: $14.00 - $15.00 per hour
Expected hours: 32 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $14 - $15