What are the responsibilities and job description for the Front Desk Night Auditor position at Quality Inn Lakefront?
Job Overview:
We are seeking a Front Desk Clerk/Night Auditor to join our team in the hospitality industry. This position plays a crucial role in ensuring guest satisfaction during their stay.
Duties:
- Greet guests in a friendly and professional manner
- Check guests in and out efficiently
- Handle guest inquiries and provide information about hotel services
- Process payments and maintain accurate records
- Operate phone systems and direct calls appropriately
- Assist with night audit procedures to ensure accuracy of guest accounts
Skills:
- Excellent phone etiquette and communication skills
- Prior experience in a hotel or resort setting is preferred
- Bilingual proficiency is a plus
- Knowledge of front desk operations and hospitality management
- Strong customer service and guest services orientation
- Familiarity with hotel management software
This position offers an opportunity to work in a dynamic environment where customer service is paramount. If you have a passion for hospitality and enjoy interacting with guests, we would love to hear from you.
Job Types: Full-time, Part-time, Seasonal
Pay: $17.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $17 - $20