What are the responsibilities and job description for the Front Desk Agent position at Ramada by Wyndham Kent Washington?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional guest experiences. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is enjoyable and memorable. This position requires strong customer service skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring all guest information is accurate.
- Handle guest inquiries, requests, and complaints promptly and professionally to enhance guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Uphold hotel policies and procedures while maintaining a high level of hospitality at all times.
Qualifications
- Previous experience in customer service or hospitality is preferred.
- Familiarity with hotel management software is a plus.
- Strong communication skills with excellent phone etiquette.
- Ability to build rapport with guests and provide outstanding guest relations.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
- Flexibility to work various shifts, including nights, weekends, and holidays as needed.
- A passion for the hospitality industry and commitment to delivering exceptional service.
Join our team as a Front Desk Agent where your contributions will directly impact our guests' experiences!
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Kent, WA 98032 (Required)
Ability to Relocate:
- Kent, WA 98032: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18