What are the responsibilities and job description for the Appointment Scheduling Specialist position at Raleigh Orthopaedic Clinic?
Appointment Scheduling Specialist – Full-Time Position – Raleigh Location
Raleigh Orthopaedic is hiring an Appointment Scheduling Specialist for our Centralized Call Center to schedule appointments for all of our clinic locations. Our Appointment Scheduling Team plays an integral role in providing excellent service to our patients.
Responsibilities:
Manage a high volume of incoming appointment calls
Schedule new and established patient appointments
Deliver exceptional customer service to patients and team members
Preferred Experience:
2 years of experience in a call center environment
Background in a healthcare customer service role, ideally in a large medical office setting
Strong communication and active listening skills with a professional phone presence
Ability to thrive in a fast-paced, high-pressure environment
Positive demeanor and commitment to excellent service
Proficiency with technology and willingness to learn new systems
Openness to providing feedback for process improvement initiatives
Benefits:
- Full medical, dental, and vision coverage with FSA and HSA options
- Retirement plan with employer contributions
- Company paid life insurance
- Paid Time Off program
Compensation:
- $16–$22 per hour, commensurate with experience
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Salary : $16 - $22