What are the responsibilities and job description for the PATIENT SERVICE REPRESENTATIVE position at RALEIGH MEDICAL GROUP PA?
Join Our Team as a Patient Service Representative!
At our organization, we believe happy team members = happy patients. That’s why we prioritize taking care of our staff, providing resources for growth, and creating an enjoyable workplace. As we continue to grow, we’re looking for a Patient Service Rep who’s ready to bring their positivity, professionalism, and people skills to our team!
What You’ll Do (a day in the life):
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Be the friendly face (and voice!) that greets patients, visitors, and vendors.
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Manage phone calls like a pro—directing, messaging, or paging as needed.
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Keep patient records accurate and up to date (because details matter!).
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Schedule, cancel, and reschedule appointments with ease and accuracy.
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Collect co-pays and balances while keeping interactions professional and friendly.
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Collaborate with the clinical team to keep patient care smooth and seamless.
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Protect patient privacy like a HIPAA superhero.
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Jump in with a smile whenever the team needs support.
What’s in It for You:
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Group Health, Dental, and Vision coverage
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FSA and HSA options
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Generous Paid Time Off (PTO)
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401(k) with company matching
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Company-paid Short-Term and Long-Term Disability
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Company-paid Life Insurance
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Competitive Salary
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Annual Employee Appreciation Events
What We’re Looking For:
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High school diploma (or equivalent)
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At least 1 year of medical office EHR experience
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Strong communication skills (in person and on the phone)
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Dependable, detail-oriented, and professional
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Able to maintain confidentiality and handle sensitive info with care
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Team-player attitude with a customer-service mindset
If you’re the type of person who can keep things running smoothly and make patients feel welcome the second they walk in the door, we’d love to meet you. Apply today and join a team that values YOU as much as our patients!
EEO Statement:
Raleigh Medical Group is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law
Qualifications:To qualify for this job you must have:
- High school diploma or equivalent.
- One year of medical office experience and EHR experience
- Speak clearly and concisely in person and on the phone.
- Maintain confidentiality of sensitive information.
- Report to work at the scheduled time and seldom be absent from work.
- Be depended upon to complete work in a timely, accurate, and thorough manner.
- Communicate effectively both verbally and in writing with patients and other individuals inside and outside the practice.
- Exhibit a professional manner in dealing with others and work to maintain constructive