Housing Choice Voucher Specialist II

Housing Choice Voucher (HCV) Specialist II

Expected Hiring Range: $43,833.55 -$54,963.96

The Raleigh Housing Authority team is recruiting for a few new members eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with RHA!

GENERAL DESCRIPTION

Under general supervision, performs administrative work in determining continuing eligibility of HCV/ Section8 recipients. Work includes calculation rent payments, interviewing tenants to gather information regarding income, employment status, family composition and allowable deductions; verifying the information; and determining tenants’ continued eligibility for continued housing assistance. Considerable attention to detail must be exercised in verification of information submitted by tenants. This position requires excellent organization and time management skills, managing a caseload of 350 to 500 program participants. Tact and courtesy are required in extensive public contact with program participants and associated outside agencies. Reports to the Housing Choice Voucher Specialist Manager.  

Job Duties include:

• Gathers information regarding income, employment status, family composition and allowable deductions; verifying the information; and determining applicant's eligibility for housing or rental assistance.
• Schedules interviews for applicants to housing authority's Section 8 program; interviews applicants, explaining process, rules, and regulations of program, and assisting applicants in completing forms, as necessary; reviews forms as completed by applicants to ensure required information is provided.
• Contacts applicants' employers and various service agencies, as appropriate, to verify information pertaining to income, ensuring timely return of requested information.
• Determines applicants ' eligibility for housing based on criminal background checks, former resident history and information supplied, including income and allowable deductions; prepares correspondence to notify applicants of decisions regarding eligibility.
• Interviews tenants and determines continued eligibility for housing programs based on information supplied, including income and allowable deductions; determines adjustments to rent payments based on income and deductions, as appropriate.
• Interviews tenants, explaining process, rules and regulations requiring reexamination, as necessary; reviews forms as completed by tenants to ensure accuracy.
• Confers with and counsels tenants in cases of complaints, involving possible lease or program violations. Terminates assistance of tenants who violate rules and regulations.
• Determines voucher holder eligibility for housing based on criminal background check, former landlord history and information supplied, including income and allowable deductions.
• Contacts tenants' employers and various service agencies, as appropriate, to verify information pertaining to income, ensuring timely return of requested information.
• Utilizes computer programs to prepare correspondence and reports, including interview schedules, activity reports, etc. and reports as required by the U.S. Department of Housing and Urban Development.
• Performs various routine clerical duties such as typing, filing and maintaining files.
• Performs related work as required.

SPECIAL REQUIREMENTS

A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required. 

DESIRABLE EDUCATION AND TRAINING

Graduation from high school with 2 to 3 years’ experience in human services related administrative work, preferably in public housing programs; or an equivalent combination of training or experience which provides the required knowledge, skills and abilities to be successful in this role. Preferred working knowledge of YARDI systems or familiarity with property management software.   Bilingual skills (English/Spanish) are a plus.