What are the responsibilities and job description for the Shop Service Coordinator position at Raleigh Concrete LLC?
Description:Raleigh Concrete LLC / Standard Concrete Pumping LLC / Fortress Cement Inc.Raleigh, NC — Raleigh Shop OfficeSchedule: Monday–Friday, 8:00 AM – 5:00 PMPosition OverviewThe Shop Service Coordinator is the organizational engine of the maintenance shop, supporting the Fleet Manager, Mechanics, and Facilities Team by managing work orders, parts, inventory, and vendor communication. This role is highly administrative and requires exceptional organization, accuracy, and computer skills to keep the shop running efficiently and the fleet in service.If you love structured systems, staying ahead of moving parts, and bringing order to a fast-paced environment, this role is your sweet spot.Key ResponsibilitiesWork Orders, Scheduling & Administrative SupportCreate, update, and manage work orders with precise detail and accurate documentation.Enter labor hours, parts usage, notes, and status updates in Fleetio or similar systems.Organize daily and weekly repair schedules with the Fleet Manager.Maintain electronic files and logs for all maintenance activities.Computer & Systems WorkUse Fleetio to track repairs, PMs, downtime, and parts.Generate reports, run searches, and update databases with accurate information.Use Excel for tracking parts, inventory, and workflow metrics.Manage digital purchase orders, packing slips, and vendor communications.Navigate vendor portals, online ordering systems, and pricing tools.Parts Procurement & PurchasingCreate purchase orders and order parts with strong attention to accuracy.Track orders from purchase to delivery; follow up on delays or missing items.Compare pricing and availability across vendors using online tools.Ensure parts are matched to work orders and entered correctly in the system.Inventory & OrganizationMaintain a clean, organized, well-labeled inventory storage area.Track stock levels and reorder materials before shortages occur.Perform regular cycle counts and reconcile discrepancies.Implement improvements to inventory layout, digital tracking, and system accuracy.Communication & CoordinationCommunicate equipment status updates with mechanics, fleet, dispatch, and management.Schedule mobile mechanics, vendor repairs, inspections, and specialty services.Coordinate shared equipment needs with the Facilities Team.Provide timely updates to the Fleet Manager to ensure workflow transparency.Why This Role MattersWhen the shop is organized, the entire operation runs smoother. The Shop Service Coordinator is the behind-the-scenes force that ensures every repair is documented, every part is tracked, and every mechanic has what they need to keep trucks on the road.Requirements:QualificationsExceptional organizational skills with the ability to manage many moving parts.Strong computer proficiency (Fleetio or similar, Excel/Sheets, PDF tools, vendor portals).Comfortable working in a shop office environment near active equipment, noise, and traffic flow.Strong communication, follow-up, and documentation skills.Experience in a fleet, trucking, heavy equipment, or shop setting preferred.Detail-oriented with consistent accuracy and accountability.Work EnvironmentBased in the Raleigh Shop Office, adjacent to active maintenance areas.Fast-paced environment with equipment movement, noise, and frequent interaction with mechanics and drivers.Supports multiple operating companies and departments daily.