What are the responsibilities and job description for the Front of House Lead position at Ralco?
Atlantic Place
Marshall, MN
About Us
At Atlantic Place, we believe dining out should be more than just a meal — it should be a joyful and memorable experience. In a world that’s become numb to mediocrity, we are reimagining what it means to dine out. From chef-driven food to personalized service, everything we do is crafted to help our guests feel connected, refreshed, and inspired.
Position Overview
We’re seeking a passionate and hospitality-driven Front of House Lead to lead our service team in delivering memorable and fun dining experiences. As the face of our restaurant, you will play a key role in ensuring every guest feels cared for, every interaction is meaningful, and every service moment exceeds expectations.
Key Responsibilities
- Lead, train, and inspire front of house staff to provide exceptional guest service
- Maintain a vibrant and welcoming atmosphere that reflects our brand’s warmth and hospitality
- Ensure smooth daily operations, including scheduling, floor management, and guest relations
- Collaborate with the chef and kitchen team to align service with culinary vision
- Resolve guest concerns with grace and professionalism, always aiming to delight
- Uphold cleanliness, organization, and health & safety standards
- Monitor inventory and supplies related to FOH operations
- Create a culture of learning, growth, and excellence among your team
What You Bring
- Proven leadership experience in a fast-paced restaurant or hospitality setting
- A natural host – warm, confident, and attentive to detail
- Strong knowledge of service standards and the ability to coach a team to uphold them
- Excellent communication, organizational, and problem-solving skills
- Passion for food, service, and creating memorable guest experiences
- Availability to work a flexible schedule including evenings, weekends, and holidays
What We Offer
- A collaborative, purpose-driven work environment
- Competitive salary and potential for performance bonuses
- Opportunities for professional development and growth
- The chance to be part of something special – a restaurant that truly values people, both guests and team members
QUALIFICATIONS:
Education & Experience: Minimum of a high school education or equivalent with industry and managerial experience
General: Satisfactory completion of introductory period per company policy
Travel: This position does not require any travel.
Working Hours: The duties of this position require evenings and weekends to accommodate the operating hours of the restaurant. It also requires some daytime hours for office work and preparation for operational hours.
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