Product Manager, Customer Relationship Management - BSS Product Management Department (BSPMD)

Job Description: Business Overview The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships. Within TPD, the Telecom Business Application Supervisory Department (TBASD) develops and maintains a unified, high-quality Business Support System (BSS) for Rakuten Mobile. We deliver agile, scalable solutions across the customer lifecycle and continuously enhance system performance through close collaboration with stakeholders. 　 Department Overview The BSS Product Management Department (BSPMD) is responsible for providing a unified product strategy for the Business Support System (BSS) that integrates with the Rakuten ecosystem to maximize Rakuten Mobile's business potential. Our core missions are managing the product development lifecycle by focusing on project ROI, building a unified BSS platform, and enhancing our AI-driven platform capabilities. Position: Why We Hire Are you ready to leverage your skills in a dynamic environment where technology and business converge to drive the growth of the 'Rakuten Ecosystem'? We are currently spearheading a large-scale system migration project and are seeking a Product Manager to play a pivotal role in rebuilding our CRM functionalities. We are looking for individuals who are eager to take on this crucial mission, directly contributing to enhancing customer experience and accelerating business growth. 　 Position Details As a Product Manager for the CRM domain within the Business Support System (BSS), which underpins various services across the Rakuten Group, you will be responsible for leading the following initiatives: CRM Strategy and Roadmap Development Considering business requirements and technical feasibility, you will formulate customer-centric CRM strategies and drive the long-term growth of the product. Large-Scale System Migration Project Promotion You will manage the end-to-end process of migrating CRM functionalities from existing systems to new ones, including requirements definition, design, development, testing, and release. Enhanced Collaboration with Business Divisions You will deeply understand the needs of each business division and propose and implement optimal CRM solutions to address their business challenges. Collaboration with Development Teams You will work closely with engineering teams to promote agile development processes, ensuring the rapid delivery of high-quality products to the market. 　 Work Environment Team Structure The Product Management team for the entire BSS system functionalities consists of approximately 70 members. It's an environment where professionals with diverse backgrounds converge. Career Path Mid-career hires account for 90% of our team, coming from various fields within the IT industry and vendor backgrounds. The remaining 10% are new graduates, fostering an environment where you can grow while being inspired by experienced members. Global Perspective Approximately half of our members are from overseas, allowing us to incorporate diverse cultures and perspectives into our product development with a global outlook. Mandatory Qualifications: - Experience in designing various functionalities for customer support teams - 10 years of experience as a Product Manager or in upstream processes at a vendor - Ability to independently manage tasks and solve problems - Knowledge of IT technologies - Experience in defining business requirements and system requirements - Japanese (Native level) - English (Business level) Desired Qualifications: - Experiences of BSS in Telecom industry - Development (Coding, SQL, etc.) - Experiences of development for EC site (Web, App) - Trouble shooting - Large scale project or parallel project Other Information: Additional information on Location Rakuten Crimson House (Head office) #engineer #producer #productmanager #technologyplatformdiv #RakutenMobile Languages: English (Overall - 2 - Intermediate), Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70 businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details