Marketing Planner - Super Market OMO/DX Business Department (C&M)

Job Description: Business Overview Rakuten Mart, Rakuten's warehouse-based online supermarket business, is a new business model that combines the market of a major retail chain with the agility and localized merchandising of a small, independent store. By leveraging the unique characteristics of this business model to offer an innovative product lineup, we aim to revolutionize the domestic food distribution market and create a more valuable society for both users and producers. Within the general consumer distribution market, the food distribution market, in particular, has been slow to adopt e-commerce and digitalization. Rakuten aims to promote the e-commerce and digitalization of food distribution by advancing its online supermarket business, thereby empowering society through food distribution reform.This position offers the opportunity to participate in the expansion of this business with the goal of establishing a leading position in Japan. Department Overview You will be responsible for the marketing of "Rakuten Mart," an online supermarket that handles fresh food and daily necessities. - Mission within the Business: By leveraging Rakuten's data sources, you will formulate mid-to-long-term marketing strategies and plan and execute short-term promotional measures to acquire and nurture customers. - Mart Planning & Marketing Section, Promotion Execution Group: I will leverage all marketing channels to develop and execute user acquisition and retention plans aimed at achieving sales targets, while ensuring the stable operation of marketing activities. As our team is lean, I will handle a wide range of tasks across all phases of the PDCA cycle, from planning to building operational frameworks. Rakuten Mart: https://sm.rakuten.co.jp/ Position: Why We Hire This recruitment is to drive the expansion of our business scale. - Rakuten Mart's service areas and delivery methods We cover 12 million households in the greater Tokyo area, shipping from two automated warehouses. We have built an efficient H&S-type delivery network, enabling same-day delivery and temperature control of products. Furthermore, our state-of-the-art automated warehouses reduce walking time during product searches and product verification work, enabling highly efficient operations. Position Details You will be responsible for everything from new customer acquisition to existing customer nurturing, including data analysis (customer, product, UI, and other sales-related aspects), and will be responsible for one of the following: Main Responsibilities 1.New User Acquisition and Retention - Formulate new user acquisition plans and budgets. - Plan and execute promotional campaigns.(direct mail, digital advertising, posting ads, etc.) - Select and manage external/internal media. Project Example: Planned and executed the subscription service "Shopping Support Plan" as a retention initiative. 2.Increase Purchase Frequency and Amount for Existing Users ‐ Formulate existing user nurturing plans and budgets. - Plan and execute customer nurturing programs and CRM initiatives (e.g., promoting collaboration with Rakuten Group services). - Propose UI/UX improvements for Rakuten Mart WEB and APP. 3.Identify Issues and Opportunities through Data Analysis and User Research 4.Building and stabilizing operations for new marketing activities Work Environment Organization Promotion Execution Group: 14 members (7 full-time employees, 7 temporary agency employees) Our team is comprised of individuals with a wide array of backgrounds, including experienced marketing and operations professionals, as well as recent university graduates. Attractions ‐You will work in an environment where you can handle everything from analysis to planning and execution by leveraging Rakuten's big data. ‐You can be involved in the business launch phase. ‐Due to the small size of the organization, you will have frequent contact with management, and you will be able to drive various initiatives under your own control. While the responsibilities are significant, you can feel the sense of fulfillment and reward that comes from driving the business. Mandatory Qualifications: ‐ 2 years of experience in marketing or planning (either at a business company or an agency is acceptable) Desired Qualifications: ‐ Marketing experience with e-commerce services ‐ Data analysis skills using SQL, R, Python, etc. Other Information: Additional information on Location Rakuten Crimson House 1-14-1 Tamagawa, Setagaya-ku, Tokyo * Please note that this role requires commuting to warehouse locations a few times a week. ‐Kohoku: Rakuten Mart Kohoku Logistics Center, D-LIFELOGI, 760-1 Kawawa-cho, Tsuzuki-ku, Yokohama-shi, Kanagawa 　Nearest Station: Kawawa-cho Station ‐Matsudo: Rakuten Mart Matsudo Logistics Center, 5-1-1 Minoridai, Matsudo-shi, Chiba 　Nearest Station: Minoridai Station Additional information on English Qualification TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country. Proof of qualifications will be required by the time of the job offer. If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required. Rakuten Group, Inc. Homepage Link - Benefits:https://corp.rakuten.co.jp/careers/benefit/ - Recruitment Information:https://corp.rakuten.co.jp/careers/information/ * Employment type is detailed - Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/ #business #serviceplanner #marketing #PR #commerce Languages: Japanese (Overall - 4 - Fluent) In Japanese, Rakuten stands for ‘optimism.’ It means we believe in the future. It’s an understanding that, with the right mind-set, we can make the future better by what we do today. So we challenge ourselves to evolve, innovate and experiment, to create a better, brighter future for everyone. Today, our 70 businesses span e-commerce, digital content, communications and fintech, bringing the joy of discovery to almost 1.3 billion members across the world. If you have any trouble logging in, please contact us here Rakuten Group, Inc.: rakuten-recruiting-info@mail.rakuten.com *Please read the Application Requirements(EN) / 募集要項(JP) before applying. Our Diversity & Inclusion Policy and Application Documents Rakuten’s corporate mission is to “contribute to society by creating value through innovation and entrepreneurship.” We foster a culture that provides equal opportunities to those who share this founding philosophy and take on the challenge to transform society, regardless of age, gender, nationality, or any other status. Diversity is one of Rakuten's core strategies and a driving force for innovation. Because of this, you are not required to submit any of the following information in order to apply for our job positions. - Gender - Age - Photo - Nationality* - Information not related to business, such as ideological beliefs, family structure, etc. * For legal compliance, we may ask you about your work eligibility. See the details