IT Program Delivery Coordinator

Direct Client Role

IT Program Delivery Coordinator

Seattle Public Schools, Department of Technology Services, Student Systems and Support Team  

Duration: The initial contract position is 4-months long, May 4, 2026, through August 31, 2026 and will be extended in the new budget year starting September 1, 2026.  

Start on Remote

Required Qualifications

·                 8 years leading an IT operations team supporting enterprise-grade software systems.

·                 5 years managing IT projects

·                 Systems administration and software applications technical support background.

·                 Minimum of two years of experience using ServiceNow SPM (Strategic Portfolio Management) and CWM (Collaborative Workspace Management) modules, including creating and managing projects, Agile sprints, releases, and stories.

·                 Experience using ServiceNow or similar digital workflow platforms for incident, request, demand, resource management, automation, and user support workflows.

·                 Experience coordinating Agile, Scrum, or Kanban-based operational or project work.

·                 Experience with User Acceptance Testing (UAT) processes, including testing associated with system upgrades.

·                 Experience with change management practices and coordinating system changes across multiple stakeholders.

·                 Experience supporting process improvement and continuous improvement initiatives.

·                 Understanding of the software development life cycle (SDLC) and operational release processes.

·                 Experience coordinating work across technical teams, business partners, and external vendors.

·                 Strong organizational and problem-solving skills, with the ability to work independently and adapt in a fast-paced environment.

·                 Experience documenting operational processes, procedures, and technical requirements.

·                 Understanding technical debt management and long-term system sustainability practices.

·                 Familiarity with cloud-hosted applications and system migration efforts.

·                 Demonstrated ability to build relationships and collaborate effectively across teams.

·                 Planning, prioritization, and decision-making skills across competing operational priorities.

·                 Bachelor’s Degree or equivalent combination of education and relevant work experience.

Shawn Wood

shawn@softsages.com