Job Description
We’re Hiring!
Our key client is hiring and looking to add a Distribution Administrator to their team. Please check the description below and reach out to us for more details if you are interested.
Pay Rate : $22.63 / hour on W2
Work Type : Onsite – Orlando, FL 32822
Work Hours : Monday – Friday | 8 : 00 am – 5 : 00 pm
Duration : 3-4-month contract (with possible extension)
Job Overview :
- Directly interfaces with customers by creating quotations, order acknowledgments, order status, and RMA returns related to spare parts sales activities.
- This position requires prompt response and action to customer orders and inquiries, and one must be able to multi-task in a fast-paced environment.
- Creates delivery notes in a proactive manner coordinating with warehouse and logistics teams to accomplish on-time-delivery performance objectives.
- Provides first-level customer service to both external and internal customers and programs.
- Coordinates external demand and internal demand with Materials Planning & Purchasing teams to secure material availability to support on-time customer deliveries.
Key Responsibilities :
Receive incoming Materials utilizing SAP.Performs spare sales order management activities to include quotation, sales order entry, order acknowledgment, order changes, order status, order fulfillment coordination to meet order delivery commitment, and occasional invoicing.Responsible for verifying spare order booking and entry to ensure accuracy and completeness of information into the SAP ERP system including customer data, part number, quantity, pricing / discounts policies, shipping instructions and terms, and delivery dates.Ensure order compliance with customer RFQ, customer contract, or Sales Catalog.Continuously works within a Microsoft Outlook mailbox and some customer internet portals to receive and respond to customer requests and orders in a prompt manner while ensuring such environments are kept current and up to date.Professionally responds to customer (external and internal) questions, inquiries for information, order changes, and expedited requests on time.Collaborates with client’s resources to provide appropriate responses, answers, and order changes. Establishes positive customer relationships through professional and effective customer service, conflict / issue resolution, and timely communication.Provides regular spare order status, reports delivery performance, and tracks backorders.Coordinates with Purchasing, Material Planning, andDistribution Center teams to ensure on-time shipment to meet delivery commitments.Proactively identifies orders at risk of shipping late or on hold and coordinates resolution.Accountable for monitoring and analyzing delivery performance results, identifying performance issues, and recommending changes for improvement.Addresses customer complaints for rejected or disputed shipments or invoices including tracking shipments, issuing RMAs for returns, issuing credit memos, providing missing documents, or providing exchange orders.Responsible for tracking, reviewing, and analyzing customer complaints / disputes and recommending actions to prevent recurrence.Performs other duties as assigned.Minimum Requirements :
AA / AS degree in a related field and a minimum of one (1) year of related experience, or a high school diploma / GED with at least two (2) years of experience or a comparable combination of relevant education and experience.Related work experience includes Customer Service, Sales Order Administration, Supply Chain, Distribution Center Operations, Material Planning / Scheduling, Purchasing, or Inventory / Production Control.Strong written and verbal communication skills; must speak, read, and write English fluently.Results-oriented with strong organizational skills and attention to detail.Ability to accurately calculate figures and amounts such as order totals, credits, discounts, and percentages.Demonstrated work experience in a matrix organization along with the ability to work within a team.Ability to work independently and to be a self-starter; ability to multitask and effectively prioritize tasks.Ability to identify potential issues before they arise and take corrective action to eliminate the risk.Organizational fit for the company's culture.Legally eligible to work in the country in which the position is locatedPreferred Qualifications :
Experience with : ERP-based Sales Order Management systems with / without EDI, basic MRP analysis & replenishment, and basic Inventory System functions; SAP preferred.Working knowledge of quotation / sales order management processes.Previous Spare Parts support experience in the airline and / or electronics manufacturing & repair industry is preferred.Good to strong skills with Microsoft Outlook, Word, Excel, and PowerPoint.Experience with generating and maintaining Reports, Metrics, Charts, and Dashboards with the ability to write routine reports and correspondence.Ability to read and interpret documents such as safety rules, operating procedures, maintenance instructions / manuals / bulletins, and basic engineering drawing notes and parts lists.Working knowledge of Import / Export regulations, Incoterms, and ability to read and interpret purchase order terms & conditions.Ability to solve practical problems and deal with a variety of variables in situations where only limited information exists.Certification & Training : Customer Service or APICS Inventory / Planning or ISM Supply Chain a plus.Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal opportunity employer encouraging diversity in the workplace.
USVM
Salary : $23
