What are the responsibilities and job description for the Distribution Administrator position at Artech LLC?
I am a recruiting consultant with Artech, and I am hoping I can help you find the perfect next opportunity for your career goals. You very well could be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone. I am currently recruiting for a Distribution Administrator for one of our direct clients in the US. Below are the specs for the role :
Job Title : Distribution Administrator
Work Location : Orlando, FL 32822 (100% Onsite)
Duration of Assignment : 3-5 Months
Job Description :
Directly interfaces with customers by creating quotations, order acknowledgements, order status and RMA returns related to spare parts sales activities. This position requires prompt response and action to customer orders and inquiries and must be able to multi-task in a fast-paced environment. Creates delivery notes in a proactive manner coordinating with warehouse and logistics teams to accomplish on-time-delivery performance objectives. Provides first level customer service to both external and internal customers and programs. Coordinates spares external demand and internal demand with Materials Planning & Purchasing teams to secure material availability to support on time customer deliveries.
Essential Functions / Key Areas of Responsibility
- Receive incoming Materials utilizing SAP
- Performs spares sales order management activities to include quotation, sales order entry, order acknowledgement, order changes, order status, order fulfillment coordination to meet order delivery commitment, and occasional invoicing.
- Responsible to verify spares order booking and entry to ensure accuracy and completeness of information into the SAP ERP system to include customer data, part number, quantity, pricing / discounts policies, shipping instructions and terms, and delivery dates. Ensure order compliance to customer RFQ, customer contract, or Sales Catalog.
- Continuously works within a Microsoft Outlook mailbox and some customer internet portals to receive and respond to customer requests and orders in a prompt manner while ensuring such environments are kept current and up to date.
- Professionally responds to customer (external and internal) questions, inquiries for information, order changes, and expedite requests in a timely manner. Collaborates with Client resources to provide appropriate responses, answers, and order changes. Establishes positive customer relationships through professional and effective : customer service, conflict / issue resolution, and timely communication.
- Provides regular spares order status, reports delivery performance, and tracks backorders. Coordinates with Purchasing, Material Planning, and the Distribution Center teams to ensure on time shipment to meet delivery commitments. Proactively identifies orders at risk of shipping late or on hold and coordinates resolution. Accountable for monitoring and analyzing delivery performance results, identifying performance issues, and recommending changes for improvement.
- Addresses customer complaints for rejected or disputed shipments or invoices to include tracking shipments, issuing RMA’s for returns, issuing credit memo’s, providing missing documents, or providing exchange orders. Responsible to track, review, and analyze customer complaints / disputes and recommend actions to prevent recurrence.
- Performs other duties as assigned.
Minimum Requirements : Skills, Experience, Education, Technical / Specialized Knowledge, Certifications, Language
Preferred Qualifications
Special Position Requirements
Click “ APPLY ” to send your resume for this role or you can send an email to me at Akshada.Joshi@artech.com . You can also reach me directly at 704-271-1315 .
Artech has been an employer of choice for 30 years, proudly serving over 80 Fortune 500 companies. We have dedicated professionals that will help you with your next career move. Our recruiters will listen carefully to your career goals and then match your skills and aspirations to various open roles. There is nothing we are more passionate about than finding candidates a rewarding job that makes them happy.
Artech is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
