What are the responsibilities and job description for the Director of Operations position at Rainforest Plumbing & Air?
The Director of HVAC Service Operations is the driving force and stabilizing presence behind Rainforest’s HVAC service operations. Reporting directly to the COO, this leader translates company strategy into field execution, leading a department that embodies the Rainforest core values to own the outcome, solve what’s next, and seek the greater good.
This role is for someone who sees everything, owns everything, and moves quickly to make it better. With a deep sense of awareness, accountability, and urgency, the Director builds and leads a team that delivers profitable growth, operational precision, and 5-Star experiences at every customer touchpoint, ensuring no issue goes unseen and no opportunity goes unrealized.
What You’ll Do:
- Lead the HVAC Service Department, overseeing all field operations, coaching, and performance management.
- Translate company objectives into clear action plans for technicians, coordinators, and coaches.
- Maintain awareness of all operational activity, shining light on performance, processes, and accountability.
- Manage core departmental KPIs and report on these on a weekly basis.
- Balance time between the office and field to ensure awareness and leadership visibility.
- Participate in leadership meetings and contribute to company-wide initiatives that strengthen the Operations function.
- Collaborate with peers in Plumbing, Finance, and Sales & Marketing to align efforts and optimize results.
- Make structural decisions for the department, including team composition, leadership development, and role design.
Who You Are:
- A natural leader who thrives on action — you see the full picture and act before being asked.
- Accountable to your core; when things go wrong, you take ownership and turn them around.
- Solutions-oriented, with an internal drive to improve processes, people, and outcomes.
- Calm under pressure, yet persistent and urgent when it comes to moving the department forward.
- A coach at heart — equally comfortable in the office and in the field.
- Compensation & Benefits
- Salary: Competitive and commensurate with experience
- Company Vehicle provided for business use
- Company Cell Phone provided
- Comprehensive Rainforest Benefits Package (details provided during interview)
Work Location:
This position reports daily to the Rainforest Plumbing & Air headquarters in North Mesa, AZ, with a variable schedule between office and field based on operational priorities.
Job Type: Full-time
Benefits:
- 401(k) matching
- Company truck
- Dental insurance
- Fuel card
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- HVAC : 3 years (Required)
Language:
- English fluently (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Work Location: In person