Office & Operations Coordinator

Are you an organized self-starter who enjoys fast-paced environments, solving problems, and keeping operations running smoothly? Do you thrive in a role where no two days are the same and enjoy being part of a close-knit, team-oriented culture?

If so, we may have the perfect opportunity for you at Rainbow Restoration as an Office & Operations Coordinator!

This role is ideal for someone who enjoys balancing customer service, office administration, scheduling, and operational support while making a real impact behind the scenes. At Rainbow Restoration, you are not just answering phones or completing paperwork - you are helping people during some of the most stressful situations of their lives.

We are looking for someone who is proactive, detail-oriented, tech-savvy, and eager to grow with a company that values initiative, teamwork, and internal development opportunities.

Compensation & Benefits

• $20-$22/hour based on experience
• 401(k) with Company Match
• 50% of Medical Insurance Costs Covered by Employer
• Stable Full-Time Schedule
• Growth & Advancement Opportunities
• Supportive Team Environment
• Opportunity to Learn the Restoration Industry

Position Summary

In this role, you will be front and center of office and business operations, providing administrative and operational support while helping ensure exceptional customer service experiences. You will work closely with technicians, managers, customers, and leadership teams to help keep day-to-day operations organized, efficient, and running smoothly.

This is an excellent opportunity for someone who enjoys taking ownership, improving processes, and being a key part of a growing team.

Duties & Responsibilities

• Be the friendly and professional first point of contact for customers over the phone
• Answer incoming calls and help guide customers through service needs and next steps
• Coordinate scheduling and dispatch support for field teams and service appointments
• Build incoming jobs in operational systems with accurate and timely information
• Maintain clear and organized job documentation, electronic notes, and customer records
• Communicate updates with customers, technicians, and leadership regarding job status and scheduling changes
• Assist with accounts receivable follow-up and customer payment communication
• Help maintain organized office systems, processes, and operational workflows
• Support team members with administrative and operational needs throughout the day
• Maintain professionalism and empathy when assisting customers during stressful situations
• Identify opportunities to improve efficiency and help support office organization
• Perform additional duties and projects as assigned

Requirements & Skills

• Ability to multi-task and operate efficiently in multiple systems simultaneously
• Strong organizational skills with high attention to detail
• Excellent communication skills - in person, over the phone, and written
• Positive attitude with strong customer service and problem-solving abilities
• Self-starter mentality with the ability to take initiative without waiting for direction
• Ability to work independently while also thriving in a team environment
• Comfortable in a fast-paced office setting with changing priorities
• Eagerness to learn and grow within the Restoration Industry
• Experience in the restoration, construction, service, or home services industry preferred
• Experience with systems such as SmartQ, XactAnalysis, Xactimate, MICA, Symbility, or NextGear preferred but not required
• Proficiency with Microsoft Office and general computer systems
• Valid Driver's License with a clean driving record preferred

Why Join Rainbow Restoration?

At Rainbow Restoration, we believe in investing in our employees and creating long-term career opportunities. We foster a supportive, collaborative environment where hard work, initiative, and growth are recognized and rewarded.

Looking for a career working with the best? Join the Rainbow Family!

Rainbow Restoration provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Rainbow Restoration complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates. Rainbow Restoration expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.