What are the responsibilities and job description for the RRC - Program Specialist I position at Railroad Commission of Texas?
Please paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054051
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texasand#8217; website here https://www.rrc.texas.gov/about-us/.To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:Generous paid time off including vacation, sick time, and at least 12 paid holidays per year
Telework options for eligible positions
Flexible work schedules
Retirement pension with a 150% agency match and#8211; you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w
401(k), 457(b) and Roth
Health premiums 100% paid for full-time employees
Tuition Reimbursement
Wellness and Exercise Leave
Career development programs/opportunities for advancementFor a complete list of our total compensation package please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.Job DescriptionThe Railroad Commission of Texas seeks a program specialist to perform advanced-level technical, supervisory, and operational planning activities in the Research area of the Information Services section.The Program Specialist leads the research team in assisting clients needing access to the Railroad Commissionand#8217;s historical records, navigating the public website, reaching other departments or persons, or providing general information. These requests for assistance can be from walk-in visitors, e-mails, or phone calls, and can be made by the public, or RRC personnel.The successful candidate will have the opportunity to help develop and implement operational activities, procedures and policies of the department. The successful candidate will need to integrate the use of new applications and systems into research tasks and provide public assistance with those applications and systems as those resources become available to other RRC personnel and to the public.Work is performed under the supervision of the Information Services Public Service Manager, with limited latitude for the use of initiative and independent judgement.This position is in the RRC headquarters in Austin, Monday through Friday from 8:00am to 5:00pm.Essential Job Duties:Train staff and new hires, leads, and/or prioritizes the workload of the Research Team.
Respond to customer inquiries and requests by telephone, e-mail, or in-person.
Assist the public in accessing and researching Commission records
Provide input to the Information Services Public Service Manager in employee performance evaluations.
Produce training material for the research staff, implement administrative procedures and processes, evaluate the effectiveness of those procedures and processes, and make recommendations to the public service manager as necessary.
Assist management with the hiring process for the Research team personnel and training of new employees.
Provide technical and administrative support for other team members.
Perform other administrative duties and special projects as assigned.Knowledge, Skills, Abilities:Proficiency in personal computer operations, specifically MS Office Suites.
Ability to quickly learn new applications and systems and integrate those systems into team procedures.
Must be able to work around equipment generating heat, noise, and bright reflective lights.
Must be able to provide excellent customer service, in a public environment, and to perform job duties under pressure while meeting deadlines.
Demonstrated ability to work on tasks requiring meticulous attention to detail
Ability to utilize arithmetic to complete mathematical calculations.
Ability to respond to rapidly changing pace and workload, and cope with deadline pressures.
Ability to take initiative, work independently, make timely decisions.
Ability to effectively lead a team and address issues/concerns.
Ability to reach low and high, push and pull heavy file drawers, and lift, carry, and move up to 30 pounds.For Military Crosswalk information, please visit: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
Qualifications: Minimum QualificationsGraduation from an accredited four-year college or university
Experience and education may be substituted for one another on a year-for-year basis.
One year of related professional experience.
Ability to work 8:00 a.m. and#8211; 5:00 p.m. Monday through Friday in the RRC Austin office.
Exceptional organizational skills.
Proficiency in personal computer operations, specifically MS Office Suites.
Excellent communication skills, both orally and in writing.
Ability to prioritize workload to meet deadlines.Preferred QualificationsExperience in the operation of various types of micrographics equipment.
Familiarity with oil and gas documents and research.
Familiarity with records management procedures
Have the ability to speak Spanish.Work Environment:Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in public area. May work with old documents that contain dust and other materials.Physical Requirements:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Ability to reach high and low; open, close, and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment. The position requires the ability to frequently stand, walk, sit, or stand for long periods of time, lift up to 30 lbs., open filing cabinets, and bend or stand on a stool as necessary.Work Hours: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agencyand#8217;s approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process.APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enRemarks:There is one available position.
Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqu
You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section
The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texasand#8217; website here https://www.rrc.texas.gov/about-us/.To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:Generous paid time off including vacation, sick time, and at least 12 paid holidays per year
Telework options for eligible positions
Flexible work schedules
Retirement pension with a 150% agency match and#8211; you can watch this YouTube video that describes this amazing benefit https://www.youtube.com/watch?v=AJI6M7g73-w
401(k), 457(b) and Roth
Health premiums 100% paid for full-time employees
Tuition Reimbursement
Wellness and Exercise Leave
Career development programs/opportunities for advancementFor a complete list of our total compensation package please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.Job DescriptionThe Railroad Commission of Texas seeks a program specialist to perform advanced-level technical, supervisory, and operational planning activities in the Research area of the Information Services section.The Program Specialist leads the research team in assisting clients needing access to the Railroad Commissionand#8217;s historical records, navigating the public website, reaching other departments or persons, or providing general information. These requests for assistance can be from walk-in visitors, e-mails, or phone calls, and can be made by the public, or RRC personnel.The successful candidate will have the opportunity to help develop and implement operational activities, procedures and policies of the department. The successful candidate will need to integrate the use of new applications and systems into research tasks and provide public assistance with those applications and systems as those resources become available to other RRC personnel and to the public.Work is performed under the supervision of the Information Services Public Service Manager, with limited latitude for the use of initiative and independent judgement.This position is in the RRC headquarters in Austin, Monday through Friday from 8:00am to 5:00pm.Essential Job Duties:Train staff and new hires, leads, and/or prioritizes the workload of the Research Team.
Respond to customer inquiries and requests by telephone, e-mail, or in-person.
Assist the public in accessing and researching Commission records
Provide input to the Information Services Public Service Manager in employee performance evaluations.
Produce training material for the research staff, implement administrative procedures and processes, evaluate the effectiveness of those procedures and processes, and make recommendations to the public service manager as necessary.
Assist management with the hiring process for the Research team personnel and training of new employees.
Provide technical and administrative support for other team members.
Perform other administrative duties and special projects as assigned.Knowledge, Skills, Abilities:Proficiency in personal computer operations, specifically MS Office Suites.
Ability to quickly learn new applications and systems and integrate those systems into team procedures.
Must be able to work around equipment generating heat, noise, and bright reflective lights.
Must be able to provide excellent customer service, in a public environment, and to perform job duties under pressure while meeting deadlines.
Demonstrated ability to work on tasks requiring meticulous attention to detail
Ability to utilize arithmetic to complete mathematical calculations.
Ability to respond to rapidly changing pace and workload, and cope with deadline pressures.
Ability to take initiative, work independently, make timely decisions.
Ability to effectively lead a team and address issues/concerns.
Ability to reach low and high, push and pull heavy file drawers, and lift, carry, and move up to 30 pounds.For Military Crosswalk information, please visit: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
Qualifications: Minimum QualificationsGraduation from an accredited four-year college or university
Experience and education may be substituted for one another on a year-for-year basis.
One year of related professional experience.
Ability to work 8:00 a.m. and#8211; 5:00 p.m. Monday through Friday in the RRC Austin office.
Exceptional organizational skills.
Proficiency in personal computer operations, specifically MS Office Suites.
Excellent communication skills, both orally and in writing.
Ability to prioritize workload to meet deadlines.Preferred QualificationsExperience in the operation of various types of micrographics equipment.
Familiarity with oil and gas documents and research.
Familiarity with records management procedures
Have the ability to speak Spanish.Work Environment:Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in public area. May work with old documents that contain dust and other materials.Physical Requirements:The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Ability to reach high and low; open, close, and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment. The position requires the ability to frequently stand, walk, sit, or stand for long periods of time, lift up to 30 lbs., open filing cabinets, and bend or stand on a stool as necessary.Work Hours: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. The Commission may also offer telework based on the agencyand#8217;s approved Telework Plan. Alternate work schedules may be discussed with the hiring manager during the interview process.APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=enRemarks:There is one available position.
Official transcripts, DD214 or DD1300, copies of license/certifications, or other minimum requirement validations will be requested at the time of the job offer.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.
Criminal background checks will be conducted on all final candidates. An applicant who has been convicted of a criminal offense relevant to the position may be disqu
