What are the responsibilities and job description for the Retail Events Sales Associate (On Call) position at Raiders Football Club LLC?
Position Overview:
Play a key role in creating unforgettable fan experiences as a Retail Events On-Call Sales Associate, with guest service, efficiency, and a positive attitude at the center of your work. In this fast‑paced, high‑energy environment, you’ll assist fans from all over the world by providing merchandise information, processing purchases quickly and accurately and keeping retail areas organized and well‑stocked.
You’ll play a key part in supporting retail operations at major concerts and sporting events at Allegiant Stadium, ensuring fans have access to the gear and memorabilia that make their experience complete. Your responsibilities may also extend to off‑site activations around the Vegas area, where you’ll bring the same level of professionalism, enthusiasm, and operational excellence to pop‑ups, activations, and special events. Your ability to stay composed under pressure, collaborate with your team, and thrive in lively, high‑volume settings ensures that every customer leaves with great memories—and the perfect merch to match.
Availability Requirements:
- Must maintain the following minimum availability:
- Friday & Saturday Available: 4:00pm – 1:00am
- Shifts may be scheduled across mornings, evenings, overnights, weekends, and holidays, based on approved employee availability
Essential Job Functions:
- Process customer transactions accurately and efficiently using the Point-of-Sale (POS) system, including purchases, returns, and exchanges
- Interact with customers to promote sales, upsell products, and support meeting sales goals
- Provide good customer service by greeting customers, answering questions, recommending products, and addressing concerns in a professional manner
- Help maintain a clean and organized workspace, including counters, shelves, and storage areas
- Work well with employees to meet sales goals and maintain smooth operations
- Restock merchandise and keep product displays organized and presentable during events
- Support crowd flow by directing customers, managing lines, and keeping high‑traffic areas clear
- Follow all safety procedures and organizational guidelines
- Report any issues, safety concerns, or equipment problems to area Lead promptly
- Follow all company and department policies, including attendance, uniform/appearance expectations, and clocking procedures
- Complete other assigned tasks to support efficient operations and quality customer service
Qualifications:
- Must be 18 years old or older
- Prior sales or customer service experience preferred
- Able to work well independently and as part of a team
- Comfortable working in a fast‑paced environment and assisting a high volume of customers
- Must have reliable transportation to and from work
- Strong communication skills and a positive, customer‑focused attitude
- Willing to work flexible hours, including evenings, weekends, and holiday
Physical Demands:
- Must be able to walk or stand for extended periods (up to 10-12 hours)
- Must regularly lift and move up to 25 lbs
- Must regularly lift and move up to 50 lbs with assistance
- Must regularly bend, squat, kneel, and reach overhead
- Noise levels can range from moderate to very loud depending on the event
- Must be able to work in various weather conditions, including heat, sun exposure, cold, wind, and inclement weather; some positions may require working primarily outdoors