What are the responsibilities and job description for the Game Day Stadium Operations Representative position at Raiders Football Club LLC?
Position Overview:
Allegiant Stadium and the Las Vegas Raiders are hiring Stadium Operations Representatives who are energetic, possess strong verbal and interpersonal communication skills, and are eager to gain experience in stadium operations, guest experience, access control, and other team initiatives in an NFL environment, as it is our shared responsibility to ensure that the greatness of the Raiders is in its future.
Essential Job Functions
• Assist with gameday preparation of equipment, signage, and technology to ensure proper execution on gameday.
• Assist in all necessary equipment breakdown following each game.
• Assist in the ticket scan and guest escort portion of pregame pass pick up while monitoring access and offering exceptional service to our guests.
• Operate gameday assistant check-in and communicate issues accordingly.
• Operate gameday credential pick-up window, including database searches and credential printing.
• Prepare, distribute, and inventory all gameday credential supplies.
• Escalate and communicate credential requests and issues on gamedays.
• Support credential scanning operation and troubleshoot when necessary.
• Proactively assist guests with questions, directions, special accommodations, and requests.
• Support “Responsibility Has Its Rewards” program and troubleshoot any issues.
• Assist with the preparation of the Teammate Incentive program; set up and operate redemption tables on event days.
• Generate detailed evaluations that collect thorough and accurate feedback on the stadium guest experience as part of the Secret Shop Program.
• Work cohesively in a team dynamic to complete secret shop reports.
• Proactively provide assistance, answer questions, and communicate security protocols.
• Conduct facility sweeps to ensure a safe and enjoyable experience for all fans; report potential hazards or incidents to the Game Day Operations Center.
• Work in conjunction with all property vendors (i.e. law enforcement, food & beverage, security, retail, box office, etc.).
• Have full knowledge of the Las Vegas Raiders ticket and stadium policies.
• Have full knowledge of Allegiant Stadium gameday procedures and layout.
• Enforce the team rules, regulations, and policies of the Las Vegas Raiders, Allegiant Stadium, and the National Football League.
• All other duties as assigned.
Qualifications:
• Must be available to work all Las Vegas Raiders home games as well as other Allegiant Stadium events as needed.
• Excellent customer service skills.
• Comfortable working in a fast-paced environment.
• Ability to work extended hours and flexible schedule including nights and weekends as needed.
Physical Aspects of Position (includes but are not limited to):
• Sitting for long periods of time throughout shift.
• Occasional lifting and carrying up to 25lbs.
• Occasional bending, kneeling, pushing, and pulling.
• Occasional standing for extended periods of time.
• Occasional walking long distances.
The Las Vegas Raiders provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.