Account Manager National Accounts

Job Title: Account Manager – National Accounts Department: 345 - Sales – NAP Reports to: Director - Customer and Product Strategy FLSA Status: Exempt
Location: RAE Corporation, Pryor, Oklahoma
Position Type: Full-time Travel Required: 10-20%

About Us: RAE Corporation is a leading provider of innovative HVAC solutions, dedicated to delivering unparalleled quality and customer satisfaction. Our company values a culture of continuous improvement, collaboration, and employee empowerment. We are committed to fostering a positive work environment where every team member feels valued, heard, and supported.

Job Summary: We are seeking a dedicated and dynamic Account Manager to support and grow National Accounts sales activities. This role focuses on managing assigned customer relationships, developing existing accounts, supporting customer satisfaction, coordinating commercial activities, and driving repeat and expansion sales. The Account Manager is pivotal in growing established accounts, strengthening sales channels, and ensuring a smooth customer experience from handoff through ongoing account development, while partnering with Sales Engineering for technical product definition, selection, and application support.

Key Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

• Account Development and Transition Management:
  • Support onboarding new accounts after transition from Business Development to ensure a smooth customer experience.
  • Assume primary commercial relationship ownership after handoff, including customer communication, account planning, quote follow-up, and ongoing support.
  • Develop and grow assigned accounts by identifying repeat business, additional locations, replacement opportunities, product expansion, and channel growth.
• Sales Performance and Monitoring:
  • Monitor sales performance according to established sales plans daily, weekly, monthly, quarterly, year-to-date, and annual.
  • Develop and initiate sales campaigns following marketing guidelines to meet sales and production expectations.
• Customer Support:
  • Visit customers and engineering firms to develop relationships, identify sales opportunities, understand commercial needs, and coordinate technical follow-up with Sales Engineering as needed. Travel is estimated at 10-20%, with some weekend travel required.
  • Manage customer communications, commercial quotations, account plans, and customer follow-up; coordinate Selection Software training or technical support with Sales Engineering when needed.
• Technical Coordination with Sales Engineering:
  • Coordinate technical support through Sales Engineering, including technical drawings, product selection guidance, performance data, and application review.
  • Provide general product overviews and value-positioning discussions; involve Sales Engineering for detailed technical operation, application, or configuration discussions.
• Sales Service and Problem Solving:
  • Provide sales service by working with customers and corporate resources, including Sales Engineering when technical input is required, to solve problems that may develop.
  • Complete travel reports and prepare expense reports promptly and according to established company procedures.
• Professional Development:
  • Maintain and continue professional and technical development by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Market and Competitor Awareness:
  • Maintain awareness of competitor activity, customer buying patterns, market conditions, and business trends within assigned accounts and sales channels.
  • Share market intelligence with Business Development, Sales Engineering, and leadership to support front-end strategy, account planning, and product positioning.
• Collaboration and Communication:
  • Collaborate with colleagues, including Sales Engineering, to exchange information such as selling strategies, customer requirements, technical follow-up needs, and marketing information.
  • Inform customers of estimated delivery schedules, warranties, or other information pertaining to purchased products.
• Administrative Duties:
  • Negotiate prices, terms of sales, and shipping schedules, using technical inputs and validated product configurations provided by Sales Engineering as appropriate.
  • Maintain customer records using automated systems.
  • Attend sales and trade meetings and read related publications to obtain information about market conditions, business trends, and industry developments.
• Compliance and Safety:
  • Comply with government regulations, laws, company policies, and company procedures.
  • Maintain a safe and clean working environment by complying with procedures, rules, and regulations.

Why Join Us:

At RAE Corporation, we are committed to fostering a culture of innovation,

collaboration, and professional growth. As an Account Manager, you will have the opportunity to make a direct impact on our success while working in an environment that values teamwork, leadership, and continuous learning. Join us in driving the future of refrigeration technology while building strong customer relationships and advancing your career.

Desired Qualifications:

• Education: A four-year post-secondary technical education in air conditioning and refrigeration, or a BSME is desired for this position. Equivalent experience within the air conditioning, refrigeration, and heat transfer industry may be an acceptable alternative.
• Experience: Prior sales experience similar to the job duties of this position and developed skills required to perform the sales functions is beneficial.
• Skills: Competent computer literacy, including familiarity with the IFS environment and AI LLM’s such as ChatGPT or Claude. Must be familiar with Microsoft product software (Excel, Word, Outlook). Effective oral and written communication skills.
• Certificates, Licenses, or Training: Valid Driver's License

Benefits:

• Health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities

Working Environment: This role involves spending 70% of the time in a climate-controlled office environment, with occasional exposure to manufacturing settings, including moving mechanical parts and vehicles. Additionally, 10-20% of the time will be dedicated to travel, visiting customer sites, attending trade shows, and participating in industry events, requiring flexibility in work locations and environments.

Tools & Equipment Used:

• Windows 11
• Photocopier/Scanner/Fax Machine
• Microsoft Office (Word, PowerPoint, Excel, SharePoint, Outlook, etc.)
• Telephone
• Safety Glasses when required

Other Physical Requirements: Auditory capabilities, visual & speech capabilities

The Company has reviewed this job description to ensure that essential functions and primary duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional procedures and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment. The Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

RAE Corporation is an Equal Opportunity Employer
EEO/AA M/F/V/D