What are the responsibilities and job description for the Outreach Specialist I position at RadNet?
Responsibilities
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as our Outreach Specialist I, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will
Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward . With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as our Outreach Specialist I, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21 st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.
You Will
- Contact patients through our internal calling system to schedule mammograms and other imaging exams.
- Educate patients about the importance of early cancer detection through regular screening exams.
- Utilize scripts and handle objections to successfully schedule appointments.
- Identify patient needs and offer appropriate service solutions and support.
- Manage a high volume of calls efficiently and professionally.
- Ensure accurate appointment scheduling, rescheduling, cancellations, and updates in the RIS system.
- Be able to work in a quiet, uninterrupted space free from outside noise.
- Have access to high-speed internet.
- Hold a high school diploma and have at least 1 year of medical or radiology office experience (or relevant medical training/education).
- Demonstrate excellent customer service, communication, and attention to detail.
- Be capable of multi-tasking and prioritizing in a fast-paced environment.
- Show passion for patient care with sound judgment and professionalism.
- Possess knowledge of medical terminology
- Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
- Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
- Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
- Follows OSHA regulations, RadNet and site protocols, policies and procedures.
- Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
- Practices universal safety precautions.
- Comprehensive Medical, Dental and Vision coverages.
- Health Savings Accounts with employer funding.
- Wellness dollars
- 401(k) Employer Match
- Free services at any of our imaging centers for you and your immediate family.