What are the responsibilities and job description for the IVT Lead position at RadNet?
ResponsibilitiesINSURANCE VERIFICATION TEAM LEAD Job Summary:In conjunction with their daily functional area activities, serves as the front-line supervisor – ensuring efficient and effective daily operations.Duties & Responsibilities:Manages, motivates and supports staff toMonitors incoming calls answered by staff for tone, telephone etiquette, professionalism andHandles complaints, concerns or issues with the utmost confidence, professionalism and maintains self-Communicates with manager with employee related issues, complaints and orAssists with reporting needs in department – e., incoming call volume per agent and team, abandon and call recovery report.Willingly assists team with daily call duties and other responsibilities whenMaintains professionalism and confidentiality when dealing with employee relatedHas the ability to identify individual areas of improvement needed to promote theUnderstands and communicates policy, procedures, updates and revisions toTakes an active role at staff meetings and in-services to promote and improveProvides input on Employee PerformanceAssists in the dissemination and follow-up of insurance participation and contracts – and other newly introducedDisplays excellent communication skills and telephone etiquette in allAnswers incoming calls courteous and professional-identifies self andMaintains excellent communication and rapport with referring physicians, patients, clinical site staff andResponsible for time card processing and attendanceManages time effectively andManages daily operation of phone system – troubleshoots whenMaintains accurate data relating to employee suggestions, achievements andOther duties asRequirements (Knowledge, Skills & Abilities):Must be able to type and fileAbility to maintain professionalMust be a self-Ability to interact effectively at allEducation & Experience Requirements:The above knowledge, skills and abilities may be demonstrated by a high School Diploma or equivalent. Advanced degree and/or experience in specialty area preferred. Medical terminology and/or Radiology knowledge preferred.
Salary : $23 - $29
