The Sales Representative is a crucial link between the company and potential customers. Primary responsibilities include effectively communicating and promoting products or services on behalf of the company and its clients, generating a customer base while maintaining a high level of customer satisfaction. The Sales Representative must provide a professional, positive, and empathetic experience to each consumer engagement, as well as adhere to all applicable company, client, and regulatory requirements. 

Essential Functions

• Meet or exceed productivity goals established by the Client and Company
• Efficiently manage customer accounts and file records according to Company and Client work standards:
• Sell customers on new or enhanced services.
• Assist customers with issues and concerns they are experiencing during the use of the product and/or service.

1. Efficiently handle and maintain customers’ accounts.
2. Accurately and thoroughly update and document account notes.
3. Use probing questions to assess the consumer’s situation and assist with resolving issues according to client’s work standards.
4. Quickly make knowledge-based decisions to resolve the related issues.  

• Stay abreast of daily and weekly Operations news and information; acknowledge receipt and understanding of policy and procedure updates
• Complete all assignments as required or requested by Operations management
• Maintain knowledge, understanding, and compliance with Client policies and procedures
• Communicate professionally and appropriately with clients, consumers, co-workers, and management  
• Meet required criteria for work schedules and adhere to attendance policies as outlined in the Employee Handbook and site policies and procedures
• Keep up-to-date knowledge, understanding, and compliance within functional area and with Company policies and procedures
• Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements
• Adhere to all Company and customer confidentiality and security policies and procedures
• Perform other duties as assigned

Requirements

• High School Diploma or General Educational Development (GED) certificate 
• Two or more years of applicable sales or related experience (recommended but not required)
• Proficient computer skills, including utilization of computerized collections software programs. Experience with spreadsheets and automated systems
• Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal).   Close attention to detail
• Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment
• Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures 

Working Conditions

Work is performed office environment utilizing computer equipment with teleconferencing, video conferencing, and continuous video monitoring systems. 

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel; and reach with hands and arms. Extensive use of keyboards and computers. 

Position Type/Expected Hours of Work

Employees must adhere to the department's scheduled hours and guidelines. Full-time employees must maintain continuous full-time employment status.  Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies. 

Radius Global Solutions, LLC is an Equal Opportunity Employer EEO/Veteran/Disabled