What are the responsibilities and job description for the Front Desk Supervisor position at Radisson Hotel Hauppauge?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and provide information about hotel amenities, services, and local attractions
- Supervise and insure completion of all duties of Front Desk Agents
- Confirm credit and payment method at check in, and full payment at check out.
- Provide list of "due outs" to Housekeeping.
- Log all requests and confirm completion.
- Maintain key control.
- Maintain Front Desk log book.
- Review PMS inventory and House Count for availability and rates.
- Maintain and market special guest programs.
- Balance and prepare individual paper work for closing of shift.
- Balance bank daily.
- Perform all duties of Front Desk Agent.
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using computerized reservation systems and phone systems
- Attention to detail and accuracy in handling guest information
- Problem-solving skills to address guest concerns or issues
Please note that this job description is not exhaustive and additional duties may be assigned as needed.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $22
