What are the responsibilities and job description for the IT SUPPORT ANALYST I (Ocala, FL - Onsite Position) position at Radiology Associates of Ocala?
Job Title: IT Support Analyst I
Location: Ocala, FL (Onsite)
Job Type: Full-Time
Company: Reliance Management Services
About Us
Reliance Management Services is committed to delivering innovative support solutions in a collaborative and fast-paced environment. We're looking for a motivated IT Support Analyst I to join our growing team. If you're passionate about technology, we want to hear from you.
Position Summary
The IT Support Analyst I will play a key role in maintaining, troubleshooting, and upgrading computer systems, software, and peripherals. You’ll provide day-to-day technical support across the organization and help improve systems performance, ensuring a seamless user experience.
Key Responsibilities
Install, configure, and upgrade operating systems and business software
Set up and support computer hardware, monitors, network equipment, and peripherals
Troubleshoot and resolve hardware, software, email, network, and peripheral issues
Support users via centralized help desk and provide clear technical guidance
Document equipment repairs, installations, and removals
Train users on common business applications (e.g., Microsoft Office Suite)
Contribute to system planning, hardware/software recommendations, and procedures
Stay up to date on technology trends and make proactive suggestions
Maintain user confidentiality and adhere to company protocols
Qualifications
High school diploma or GED required
2 years of experience in IT support or related field (or equivalent education and experience)
Must reside in Florida and be able to travel to Daytona Beach or Ocala, FL as needed
Valid Florida Class E driver’s license and clean driving record
Strong understanding of computer hardware, networks, and business software
Experience supporting users in a professional IT environment
Excellent troubleshooting skills and ability to explain complex issues clearly
Strong organization, time management, and communication skills
Ability to work independently and manage overnight responsibilities effectively
Preferred Skills
Knowledge of server and network infrastructure
Experience with financial or healthcare IT systems
Familiarity with modern communication tools and ticketing systems
Why Join Us?
At Reliance Management Services, your work matters. We foster a people-first culture where your ideas are heard, your efforts are appreciated, and your career growth is supported. Join a team that’s focused on both technical excellence and meaningful collaboration.
Employee Benefits
15 days Paid Time Off (PTO)
8 Paid Holidays
Medical, Dental & Vision Insurance
Paid Life and AD&D Insurance
Employee Assistance Program (EAP)
Employee Recognition Programs
Corporate Discounts
401(k) Program
Employee Referral Bonus Program
Equal Opportunity Employment
Reliance Management Services is an Equal Opportunity Employer. We are a drug-free and tobacco-free workplace. Employment offers are contingent on passing a background check and drug screening. We participate in E-Verify.