What are the responsibilities and job description for the Senior Manager Hospitality Applications - OPEN FOR RELOCATION position at Radiant System, Inc?
Title: Senior Manager Hospitality Applications
Location: Las Vegas, NV
Duration: Full Time
Position Summary:
We are seeking a Senior Manager, Hospitality Applications to lead a team responsible for supporting critical hospitality technology platforms across hotel operations. This role combines technical leadership with people management and is ideal for a hands-on leader who can mentor teams, manage escalations, and contribute to complex technical initiatives when needed.
This is not a traditional management-only role. The successful candidate will be expected to provide leadership and guidance while maintaining a strong understanding of hospitality application environments and operational support processes.
Key Responsibilities
- Lead, mentor, and develop a team of hospitality application professionals.
- Provide technical leadership and support for critical hospitality systems.
- Manage escalations, incident resolution, and production support activities.
- Partner with business stakeholders to ensure application stability and operational effectiveness.
- Support project delivery, system enhancements, upgrades, and implementations.
- Assist with high-priority issues and critical production incidents when required.
- Drive continuous improvement initiatives across support processes and service delivery.
- Collaborate with vendors and internal technology teams.
- Manage ServiceNow-based incident, change, and problem management processes.
- Ensure application support aligns with business objectives and operational requirements.
Required Qualifications
- 5 years of leadership experience managing technical or application support teams.
- Experience mentoring, coaching, and developing technical staff.
- Strong background supporting hospitality technology applications.
- Experience managing production support, incident management, and application operations.
- Working knowledge of ServiceNow or similar ITSM platforms.
- Understanding of IBM iSeries / AS400 environments and their interaction with business applications.
- Strong communication and stakeholder management skills.
Preferred Qualifications
Experience supporting one or more of the following:
- LMS (Hospitality Management Systems)
- InfoGenesis POS
- VisionLine
- BarTech Minibar Systems
Industry experience in:
- Casino Resorts
- Hospitality Operations
- Hotel Technology
- Resort Management Systems
Salary : $100,000 - $130,000