What are the responsibilities and job description for the Technical Program Manager/IOT AI/ML position at Radiant Digital?
Own end-to-end delivery of IT programs — roadmap, budget, resource plans, risks, and milestone tracking
Define and govern program scope with clear business outcomes tied to telecom and IoT KPIs
Coordinate across product management, engineering, network operations, and vendor teams for on-time, on-budget releases
Lead steering committee reviews, executive reporting, and cross-functional stakeholder alignment sessions
Establish and maintain Agile/SAFe delivery cadence including PI planning, sprint reviews, and retrospectives
Manage program dependencies, escalation paths, and risk mitigation strategies proactively
Telecom & IoT Platform Management
Translate telecom BSS/OSS business requirements into actionable IT system changes and configurations within Client Platform
Partner with network engineering to align IT platform capabilities with evolving 5G and LTE service architecture
Manage platform integrations (APIs, data feeds) with carrier backend systems, OEM device partners, and third-party IoT platforms
Facilitate functional design reviews, user acceptance testing, and go-live readiness assessments for releases
Oversee data quality, platform performance SLAs, and operational support models post-deployment
Applied AI Strategy & Execution
Identify and champion AI/ML use cases within IT Platform — including network anomaly detection, device churn prediction, usage pattern intelligence, and smart data plan optimization
Define AI program roadmaps & pilots with clear business cases, data requirements, and phased delivery milestones
Collaborate with data science and MLOps teams to move AI models from prototype to production within the IT platform
Communicate AI initiative value and progress to executive sponsors through business-focused narratives
Stakeholder & Vendor Management
Build and sustain trusted relationships with business owners, IT leadership, network operations, and finance stakeholders
Manage third-party vendors and system integrators — SOW compliance, performance oversight, and escalation management
Partner with enterprise architecture to ensure IT System evolution aligns with long-term IT strategy and standards
Represent the program in cross-functional forums, technology councils, and executive business reviews
8 years of program/product management experience in telecom, IoT, or enterprise IT platform environments
Demonstrated hands-on knowledge of equivalent IoT connectivity management platform
Strong functional understanding of telecom BSS/OSS systems and how they integrate with IT delivery platforms
Proven experience delivering AI/ML-enabled programs — from use case definition to production deployment
Track record of managing cross-functional programs with >1M budgets and enterprise-scale stakeholder ecosystems
Preferred
Bachelor's or Master's degree in Computer Science, Telecom Engineering, Information Systems, or related field
PMP, SAFe Agilist, or equivalent program management certification