What are the responsibilities and job description for the Desktop Support Technician position at Radiant Digital?
Job Title: Desktop Support Technician (Intune / Microsoft 365)
Location: Warwick RI 02886
Duration: 6 Months
Description:
- Must have strong skills in Microsoft products, Windows 11, O365, Azure Intune device management and Active Directory.
- Software application and Dell hardware troubleshooting will be required.
- The selected Desktop Technician will be working closely with the existing Technical Support staff and will interact with other team members throughout the agency.
- The position requires the ability to unpack hardware from boxes and set up equipment at users’ desks, work across a broad range of technologies and liaises across multiple areas of the agency to troubleshoot incidents, problems and requests.
- Responsible for answering IT requests via phone, email, tickets or in person and explaining solutions in technical and non-technical terms.
- Provision new devices (PCs and iPhone) through Intune and provision new Apps for Windows and IOS devices.
- Create or edit new Intune management policies. It also includes configuring local or network printers for each end user.
- Occasional A/V troubleshooting required for large board room.
- Scripting and sftp experience are preferred.