What are the responsibilities and job description for the Desktop Support Technician - Intermediate position at Radiant Digital?
Job Title: Desktop Support Technician - Intermediate
Location: Onsite - Warwick, RI
Duration: 6 Months
Overview
Use SaaS applications and Microsoft cloud productivity applications such as Word, Exchange and Outlook to perform their jobs on a day-to-day basis. The 50 Service Ave location also has a large multi-media conference room used for public meetings including those of the ERSRI board. IT supports users across all three locations by managing the M365 environment and troubleshooting issues that arise.
Day to day duties and responsibilities:
- Configuring and troubleshooting Microsoft products; Windows server, Windows 11, M365, Exchange, OneDrive, Intune, and other Microsoft cloud technologies.
- Configuring and troubleshooting Dell laptops and drivers, occasionally configuring multi-function printers, diagnosing issues with 802.11 wireless, resolving hardware issues.
- Some minor software troubleshooting, such as Powershell scripts.
- Working closely with the existing Technical Support staff and occasionally interacting with members of the larger ETSS team which provides IT services statewide.
- Work across a broad range of technologies, such as SaaS and client applications and liaise across multiple areas of the business to resolve problems and requests.
- Answer IT requests via phone email, in person or via client ticketing system, NinaOne, and explain solutions in technical and non-technical terms.
- Configuring and deploying desktop and laptop PCs and printers to end users.
- Provision new devices (PCs and iPhones) according to Treasury standards via Intune Management Policies and Apple Business Manager.
- Occasionally troubleshooting video and audio streaming problems in Treasury large conference room.
- Thoroughly documenting new applications and the steps used to resolve trouble tickets.
- Required experience:
- Minimum of three years experience supporting users utilizing productivity applications in a Microsoft M365 environment.
- Desire to learn and implement new technologies to enable the efficient operation of the
General Treasurer’s Office.