Application Support Analyst

Summary:

The Application Support Analyst will provide system analysis and support for IT applications, ensuring smooth operations and assisting with enhancements as needed. This role focuses on application troubleshooting, user support, and coordination between technical teams and business stakeholders.

Responsibilities:

• Analyze business processes and application functionality to identify improvement opportunities.
• Provide day-to-day support for IT systems, including issue resolution and user assistance.
• Document system configurations, workflows, and support procedures.
• Collaborate with developers and other IT staff within HHS and NDIT to implement changes or enhancements.
• Assist with testing and validation of application updates.
• Maintain clear communication with stakeholders regarding system performance and changes.
• Coordinate work with NDIT technical staff to meet state IT standards and requirements.
• Participate in project work as directed by the program manager and as assigned by the project management team, the approved project plans, and the approved project schedules.

Required Skills:

• Experience in application support and system analysis.
• Strong problem-solving and troubleshooting skills.
• Familiarity with enterprise applications and data workflows.
• Ability to communicate effectively with technical and non-technical audiences.
• Basic SQL or data query skills (preferred).

Preferred skills that stand out on resume

• Mainframe
• Current experience in Natural required
• Knowledge and experience developing mainframe applications using Natural, Adabas, DB2, Oracle, Job Control Language (JCL)
• Primary toolsets include TSO, Librarian (source version control), IBM Fault Analyzer, IBM Debug Facility
• Good working knowledge of relational databases