Patient Services Representative I (Per-Diem)

We're hiring a per-diem Patient Services Representative I (PSR I) to join our Radiology Practice. In this role, you will be the first point of contact for patients, greeting them with professionalism and compassion. Responsibilities include verifying information, collecting co-pays, scanning documents, and protecting patient privacy while ensuring a smooth check-in process. This entry-level position offers the opportunity to take on expanded duties, develop new skills, and gain valuable experience. The ideal candidate is friendly, organized, detail-oriented, and committed to creating a welcoming, positive patient experience.

Location

Beautiful Olympia, Washington. Geographically located between the salt waters of the Puget Sound and the fresh waters of Budd Inlet and the Deschutes River. The South Sound offers stunning views of Mt. Rainier and the Olympic Mountain range.

Compensation

The pay scale is $21.24 - $29.99 plus a 15% in lieu of benefits. Pay is influenced by factors specific to the applicants job-related experience, knowledge, skills, abilities.

Benefits

• A 401(k)-employer match, with a profit-sharing component if you meet eligibility
• Paid Sick Leave accrual (PSL)
• Learning opportunities through professional development programs
• Discretionary performance-based bonus
• Free onsite parking
  
  

Position Summary

• Perform a variety of clerical functions to support the overall Imaging Center
• Provide excellent customer service to ensure a positive patient experience
• Professionally and compassionately greet and check in patients
• Manage busy times in a friendly and efficient manner
• Verify and ensure the accuracy of patient demographic and insurance information entered into the medical record
• Collect and scan necessary documentation
• Process payments, co-pays, and billing information, and respond to patient questions regarding routine billing and insurance matters
• Accurately enter incoming orders in a timely manner
• Meet or exceed performance metrics with a focus on quality, accuracy, and timeliness
• De-escalate basic conflict situations and recognize when escalation is necessary and requires supervisory assistance
• Support clinical staff by coordinating smooth patient flow
• Handle confidential patient information with discretion and compliance with HIPAA regulations
  
  

Qualifications And Requirements

• High School diploma or equivalent
• Minimum of 1 year experience in a customer service position, required.
• Minimum of 1-year medical office experience, preferred
• Must be very proficient in computer skills, multi-tasking and working with several software programs at the same time
• Demonstrates a professional demeanor in appearance and behavior in all work-related interactions
  
  

Our Values

As a Radia employee, we'll rely on you to reflect our mission and values.

At Radia Imaging Services, our mission is to deliver compassionate, patient-centered care through advanced imaging technology and expert clinical teamwork. We are committed to providing accurate, timely, and accessible diagnostic services that support better health outcomes for every patient we serve.

Our values guide everything we do

• Excellence - We hold ourselves to the highest standards of clinical quality, accuracy, and safety.
• Compassion - We treat patients and families with respect, dignity, and empathy.
• Collaboration - We partner with providers, staff, and communities to ensure seamless, supportive care.
• Innovation - We embrace continuous improvement and leading-edge technology to better serve our patients.
• Integrity - We act with honesty, professionalism, and accountability in every interaction.
  
  

South Sound Radiology is an Imaging Center of Radia. Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations.

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