What are the responsibilities and job description for the Inside Sales Coordinator - Telecom/Broadband Industry position at RaDD Network Solutions, Inc.?
Radd Network Solutions is seeking a proactive and detail oriented Inside Sales Coordinator to join our team in the telecommunication/broadband industry. As the key contact for our customers, you'll play a key role in ensuring a smooth and positive experience for the life cycle of the sale. This position is ideal for someone who thrives in a fast-paced environment and is passionate about helping customers succeed.
Responsibilities and Duties
- Serve as the liaison for customers regarding quoting, sales orders, shipping inquiries, and quality concerns
- Coordinate with internal teams and vendors to ensure timely processing and fulfillment of orders
- Address and resolve customer issues with professionalism and urgency
- Maintain accurate records of customer interactions and transactions
Qualifications / Knowledge, SkillsAbilities
- Prior experience with Sales in Broadband or Telecommunications Industry is required
- Excellent analytical, organization, and planning skills
- Strong verbal and written communication skills
- Prior experience in "NetSuite" or ERP system is a plus
- Process and detail oriented
- Ability to multitask and prioritize in a fast-paced setting
- Self-starter; results/goal oriented
- Ability and willingness to learn
Benefits
- 401k w/ Company match
- Medical, Dental, and Vision plans
- Life Insurance
- Short Term/Long Term Disability
- Paid Time Off/Vacation
- Sick Time
- Holiday pay
- PPE
- Continuing education/training opportunities
ADA
Physical / Visual / Mental Demands
Position requires ability to work with little supervision; requires use of telephone and computer; exchange information verbally and in writing.
Typical Working Conditions
The person in this position will primarily work in our Green Bay office. Normal working hours are Monday-Friday between 8:00am and 5:00pm, and unique hours are sometimes required during special events.
Other Factors
Nature of Supervision Received
Works under the general direction of the VP of Operations. Has discretionary authority within area of responsibility. Works independently within authority limits and experience level. Must establish priorities and independently set daily objectives to meet deadlines and address urgent situations as they occur.
Judgement Exercised / Decisions Made
Requires ability to comprehend and evaluate facts to arrive at decisions consistent with company standards and procedures. Thoroughness and accuracy are required to identify a problem and its solution when working with all parties involved.
Financial Responsibility
High attention to detail and accuracy when processing estimates/sales orders is required.