Assistant Career Coach

Job Title: Assistant Career Coach

Location: Marion North – Indianapolis, IN 46220

Position Overview

We are looking for an organized and detail-oriented Career Coach Assistant to provide administrative and customer service support. You will assist with front-desk operations, data management, and case file maintenance in a fast-paced workforce development environment.

Key Responsibilities

• Assists with front desk coverage, greeting customers, and directing customers to appropriate areas/services
• Assists with phone coverage in designated areas
• Maintains accurate data entry to external customer databases and internal databases
• Provides administrative support to senior project management
• Maintains job seeker case files in an audit-ready state
• Maintains a professional appearance
  
  

Qualifications & Education

Education / Work Experience:

• High School diploma, GED, or High School Equivalency and at least three to five years of clerical experience
• Associate degree from an accredited university/college, preferred
  
  

Qualifications:

• At least three years of customer service experience with strong communications skills
• Experience working in a high-volume work environment
• Strong organization skills and computer skills
• Ability to maintain a high level of accuracy in preparing and entering information
• Capability to follow instructions well
• Adaptable, flexible, and a fast learner
• Creative and able to meet deadlines
• Works well under pressure and within a team concept
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• One to three years of experience in workforce development or related programs preferred
• Bilingual a plus
  
  

TRAVEL REQUIREMENTS: Frequent Travel