What are the responsibilities and job description for the Store Manager position at Rack Attack?
Who We Are
We’re your local adventure experts —helping you expand your vehicle’s potential, creating more space for friends and family, peace-of-mind protection for your prized gear and bigger possibilities for your next weekend escape or road trip with no return date.
Whether you’re answering a spontaneous call to the wild or carefully plotting a cross country journey—we ensure you find the right fit for your vehicle and activity, install it on the spot or ship it out same-day, then set you up with care and maintenance resources so it’s Reliable For Life.
Rack up. Head out. Explore More.
What You’ll Do
At Rack Attack, we are all about creating more space for our gear guides and community to explore their next adventure safely and seamlessly. We strive to be an inclusive, positive and collaborative workplace for everyone. This role is a great opportunity to use your leadership skills, passion for adventure, and creativity to develop personalized, easy experiences for everyone.
Job Duties, Responsibilities & Expectations:
- Deliver exceptional service to our community and propel day to day store operations;
- Recruit and onboard new gear guides with our company values, prioritizing team needs;
- Manage store Key Performance Indicators (KPIs) and take a proactive approach to drive business for your location;
- Develop product knowledge and ensure the gear guides are well-versed in it;
- Partner with HR to ensure compliance with health and safety plans, regulations, and general best practices;
- Assist with product installations;
- Manage inventory;
- Coach, develop, and inspire your gear guides and Assistant Store Manager (ASM) day to day to exceed in their roles and help them grow within the company;
- Provide consistent and constructive feedback, holding your gear guides and ASM accountable to results;
- Maintain store cleanliness and other merchandising activities;
- Ensure compliance with all policies and procedures through regular store management, staff meetings, store walk-throughs and audits;
- Responsibly and fairly schedule and manage hours for everyone;
- Collaborate with your Manager and be proactive in implementing solutions for any areas of opportunities that may arise; and
- Perform other related duties, as required.
What You’ll Earn
We want you to feel comfortable and be able to support your authentic lifestyle. In addition to your base hourly wage, you will earn a percentage of the Store Manager's bonus, as well as spiffs on certain sales and installations. Different from commission, our spiffs are very attainable and are a substantial part of your compensation.
What We’re Looking For
- Minimum 2 years’ experience in an assistant manager or managerial role;
- Minimum 2 years’ customer service experience;
- Automotive and/or mechanical knowledge preferred;
- Passion for adventure and/or cars;
- Excellent leadership skills;
- Capability to communicate professionally with our community and gear guides;
- Ability to inspire and motivate the gear guides day to day; and
- Capacity to contribute to a respectful culture and healthy work environment.
What We Offer
- Unique and Competitive Compensation Packages
- Extended Health Benefits
- 401k Matching Program
- Paid Time Off
- Ongoing Professional Development and Training
- Endless Growth Opportunities
Potential Pay: $55,000 to $65,000 ( Including Commission and Bonus)
Job Type: Full-time
Pay: $55,000.00 - $57,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Bailey's Crossroads, VA 22041 (Required)
Work Location: In person
Salary : $55,000 - $57,000