What are the responsibilities and job description for the SAM Technical SME position at Raas Infotek?
Hi,
I hope you are doing well.
We have an urgent opening for the position below. If you are interested, please share your updated resume along with your rate expectation.
Title: SAM Technical SME
Location: Melbourne FL (Remote)
Visa: USC/GC
Experience : 5-7 Years of Relevant Industry Experience
Job Description: ServiceNow Technical SME
Required Skills:
- Experience in implementing SAMPro.
- In-depth knowledge of SAMPro modules with tables.
- Assisted customers in implementing SAM Tools across their organization.
- Worked on solution designing and implementation as per best practices for various module - SAM Pro.
- Working on Reclamation part in ServiceNow to reclaim the unused and low usage of software in client machine.
- Experience in Designing, customization, enhancing, workflow configuration and supporting ServiceNow
- Experience of working with Service Catalog items in ServiceNow.
- Implemented SR's Using Flow Designer Functionality.
- Worked on Workflow Editor
- Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer.
- Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs.
- Worked on Reports, dashboards.
- Worked on project with Agile methodology.
- Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, ServiceNow etc. etc.
Roles and Responsibilities:
- Develop, configure, and customize ServiceNow applications with a focus on SAM
- Lead end-to-end ServiceNow engagements, ensuring timely and client-specific solution delivery.
- Configure and implement ServiceNow SAM Pro Module, Discovery, and Service Mapping (including MID Servers).
- Design and develop integrations with external enterprise systems using REST/SOAP APIs, Scripted APIs, Flow Designer, and Data Streams.
- Troubleshoot and resolve complex technical issues across SAM modules and ITAM workflows.
- Conduct code reviews, enforce ServiceNow best practices, and provide technical mentorship to junior developers.
- Collaborate with architects to design scalable, secure, and high-performance ServiceNow solutions.
- Contribute to the development and enhancement of Process automations, customizations.
Thanks & Regards
Puja Tiwari
Raas Infotek Corporation.
262 Chapman Road, Suite 105A,
Newark, DE-19702
Direct No:302-286-9720 Ext: 138
puja.tiwari@raasinfotek.com