What are the responsibilities and job description for the Desktop Support Technician position at Raas Infotek?
Position: Desk Side Support Technician
Location: Minneapolis, Minnesota (5 days Onsite)
Contract
Job Description:
- Provide on-site technical support and troubleshooting for end-user desktop and software issues.
- Diagnose and resolve technical problems related to operating systems and applications including but not limited to Microsoft Windows and Microsoft Intune.
- Communicate and collaborate comfortably with Customer executives and end users.
- Collaborate with Customer IT teams to escalate and resolve complex issues in a timely manner.
- Document all support activities, including resolutions, in Customer’s ticketing system.
- Ensure compliance with Customer IT policies and procedures.
- Manage incoming inventory, including new and used AMC hardware, returned legacy rich clients, and other items as requested by Customer.
- Reimage laptops to new version of image.
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Thanks
Prashant Bansal
Raas infotek corporation
262 Chapman road, Suite 105A, Newark, DE-19702
Phone: 302-565-0188 Ext: 144,
Email: Prashant.bansal@raasinfotek.com
Website: raasinfotek.com