What are the responsibilities and job description for the Desktop Support Specialist position at Raas Infotek?
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We have an urgent below position .If you are interested please share your updated resume with the rate expectation.
Title: Desktop Support Specialist
Location: Columbus, NE / Onsite
Duration: Long Term Contract
Job descriptions
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data, settings and associated systems administration activities
- Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem management activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
- Move equipment associated with escalated incidents and service requests
- Performing asset inventory activities as needed
- Recommends and/or performs upgrades on systems to ensure longevity
- Works with procurement staff to purchase hardware and software
- Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
- Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
- Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
- Adhere to ticket response and resolution SLA’s as agreed upon with the customer
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room
- Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components
- Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU’s, patch panel & structured cabling
- If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issue
Desired Experience:
- Experience in the field or in a related area required
- Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills, experience on Mac OS is an added advantage
- Knowledge of Mobile OS like iOS, iPadOS & Android
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Broad experience of IT with basic understanding of Networks, Servers and Telecoms
- Strong Customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivated
- Background security check required
- High School Diploma or higher degree is preferred but not a showstopper for ideal candidate
- Comp TIA A or Apple Mac Certified Technician or Microsoft Certified Desktop Support Technician is desired
- Knowledge & usage of at least one or more ITSM tools like Service Now, Fresh Service etc. will be preferred
- Ready to travel & support in a 5-10 mile Campus Radius
Thanks,
Elyash Khan
Raas Infotek
Newark, DE 19702
Direct number: 302-286-9976 | 125
Email: elyash.khan@raasinfotek.com
Company: http://www.raasinfotek.com/ || https://www.linkedin.com/company/raasinfotek/