What are the responsibilities and job description for the Desktop Support Technician position at Motion Recruitment?
Our client is looking for a Desktop Support Technician for a 4-month contract in Lincoln, NE 68502.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 4 months
Required Skills & Experience
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 4 months
Required Skills & Experience
- Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.
- 2 years of experience.
- Knowledge of the assigned area.
- Desktop and/or Infrastructure support experience.
- Account Specific Training or Certification Technical writing competency.
- Coding/programming competency.
- Cloud & SaaS services competency.
- Sound understanding of customer support, operations, and processes.
- Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
- Demonstrated capability to achieve results in a fast-paced, client-driven environment.
- Strong desire and enthusiasm to serve customers.
- Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
- Working knowledge of the Microsoft Office application suite, including MS Outlook.
- Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
- Performs service, repai,r and/or installation of computer products, including system hardware and software, MFD printers, PC's, laptops, printers, cell phones, tablets, single and multi-processor servers, and wired/wireless networking.
- Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
- Consistently provides and updates notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
- Communicates with customers at all levels of technical and non-technical skill sets.
- Follow up with end users to provide status updates as per service level guidelines (SLA's).
- Elevates complex and/or high-priority problems they cannot solve to the appropriate support groups for resolution (L2 Tech, Manager, etc.).
- Follow all standard operating procedures (SOP) through the effective use of knowledge management.
- Works collaboratively with people across the organization.