What are the responsibilities and job description for the Technical Support - Command Center (Overnight) position at R&R Solutions?
Quick Details
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Pay: 20.00/hour
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Shift: Overnight (Schedule flexibility required)
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Location: Gravette, AR (100% Onsite)
Role Overview
As a Command Center Support Technician, you will provide real-time inbound phone support to field technicians. You will monitor site progress, troubleshoot technical issues, document site data, and escalate critical issues to ensure seamless deployment operations.
Key Responsibilities
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Technical Support: Answer inbound calls from field technicians to resolve setup and network issues.
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Troubleshooting & Escalation: Research and resolve technical problems using internal databases; escalate high-priority issues to Project Managers and the PMO.
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Data Logging: Continuously track site progress, updates, and problem documentation in the R&R web portal.
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Monitoring: Track technician time on-site and ensure issues are resolved efficiently.
Required Qualifications
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Experience: 2 years of Help Desk, Technical Support, or Call Center experience.
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Network Skills: Solid understanding of Layer 2 and Layer 3 network communications.
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Technical Systems: Practical knowledge of POS systems and proficiency with MS Operating Systems.
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Linux: Hands-on experience with Linux command line and remote Linux administration.
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Education: High school diploma or GED.
Work Environment
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Sedentary office environment requiring extended periods of sitting, computer use, and phone communication. Moderate noise level.
R&R Solutions: Who We Are
Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support. R&R works with clients in developing and finding creative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions. R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up and coming start-up organizations.
- Must pass pre-employment drug screen and background check