Vice President of Commercial Service

Vice President of Commercial Service Job Details Posting Details Posted on February 10, 2026 LocationsShowing 1 location Waukesha Office N14W23900 Stoneridge Dr Waukesha, WI 53188, USA Management Group Full-Time Requisition #: VICEP001621 Description Responsibilities The Vice President of Commercial Lines Service is responsible for the overall leadership, strategy, and performance of R&R’s Commercial Lines Service organization. This role partners closely with Commercial Sales leadership and executive leadership to ensure a scalable, efficient, and client-focused service model. Key responsibilities include: Provide strategic leadership and direction for the Commercial Lines Service Team, supporting continued growth and operational excellence Lead, mentor, and develop service leadership and team members, with a strong focus on talent development, engagement, and retention Evaluate and refine business processes to improve efficiency, consistency, and client experience Drive initiatives related to workflow optimization, technology adoption, and service delivery improvements Partner with Commercial Sales leadership to support new business growth while maintaining high service standards Oversee hiring, onboarding, and workforce planning for the Commercial Service organization Lead change management efforts as the department evolves, including new systems, policies, and procedures Support annual planning, goal setting, and performance measurement for the department Serve as a trusted leader and escalation point for complex client or internal matters Requirements Extensive experience in Commercial Insurance, including strong knowledge of commercial lines coverages and carrier relationships Active Property & Casualty license required Proven experience leading and managing people, including coaching, performance management, and navigating difficult conversations Demonstrated success leading change initiatives and implementing process improvements within a service organization Experience implementing or utilizing technology solutions to improve workflows and efficiency Strong executive communication skills, both written and verbal Highly organized with the ability to prioritize, delegate, and manage multiple initiatives simultaneously Why Work for R&R? A career with purpose at a family-led, fiercely independent organization Competitive salary and paid time off 401(k) with company match and annual profit sharing Medical, Dental, Vision, Life Insurance, Flexible Spending Accounts, and more Family-friendly environment with a 37.5-hour work week Smart casual dress code Onsite workout facility and sit/stand desks (Waukesha office) Community involvement through creative fundraising and outreach events Company-paid licensing and continuing education Discounted personal auto and homeowners insurance The culture of a close-knit organization with the resources and stability of a large firm