What are the responsibilities and job description for the Vice President of Commercial Service position at R&R Insurance and Wealth Management Career Opportunities?
Responsibilities
The Vice President of Commercial Lines Service is responsible for the overall leadership, strategy, and performance of R&R’s Commercial Lines Service organization. This role partners closely with Commercial Sales leadership and executive leadership to ensure a scalable, efficient, and client-focused service model.
Key responsibilities include:
- Provide strategic leadership and direction for the Commercial Lines Service Team, supporting continued growth and operational excellence
- Lead, mentor, and develop service leadership and team members, with a strong focus on talent development, engagement, and retention
- Evaluate and refine business processes to improve efficiency, consistency, and client experience
- Drive initiatives related to workflow optimization, technology adoption, and service delivery improvements
- Partner with Commercial Sales leadership to support new business growth while maintaining high service standards
- Oversee hiring, onboarding, and workforce planning for the Commercial Service organization
- Lead change management efforts as the department evolves, including new systems, policies, and procedures
- Support annual planning, goal setting, and performance measurement for the department
- Serve as a trusted leader and escalation point for complex client or internal matters
Requirements
- Extensive experience in Commercial Insurance, including strong knowledge of commercial lines coverages and carrier relationships
- Active Property & Casualty license required
- Proven experience leading and managing people, including coaching, performance management, and navigating difficult conversations
- Demonstrated success leading change initiatives and implementing process improvements within a service organization
- Experience implementing or utilizing technology solutions to improve workflows and efficiency
- Strong executive communication skills, both written and verbal
- Highly organized with the ability to prioritize, delegate, and manage multiple initiatives simultaneously
Why Work for R&R?
- A career with purpose at a family-led, fiercely independent organization
- Competitive salary and paid time off
- 401(k) with company match and annual profit sharing
- Medical, Dental, Vision, Life Insurance, Flexible Spending Accounts, and more
- Family-friendly environment with a 37.5-hour work week
- Smart casual dress code
- Onsite workout facility and sit/stand desks (Waukesha office)
- Community involvement through creative fundraising and outreach events
- Company-paid licensing and continuing education
- Discounted personal auto and homeowners insurance
- The culture of a close-knit organization with the resources and stability of a large firm